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Audacy Help
@AudacyHelp
Official Twitter support page for @Audacy
Joined January 2020
Posts
  • user avatar
    We are aware of an outage with the Audacy app and Audacy.com, as well as station pages. Our stations continue to be available on smart speakers. Our team is investigating and we’ll provide an update once the incident has been resolved. We appreciate your patience.
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    Early this morning we experienced an issue affecting station playback across the Audacy platform. Additionally, the mobile app was briefly inaccessible. We are happy to announce that the issue has been resolved and appreciate your patience while we worked to correct the issue.
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    Users are experiencing a homepage outage in the Audacy app and Desktop, as well as other pages. Our team is investigating and we'll provide further updates once more information is learned or the incident has been resolved. We appreciate your patience.
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    Early this morning the mobile app was inaccessible for a period of time. We are happy to announce that the issue has been resolved and appreciate your patience while we worked to correct the issue.
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    ⏰ Sleep timer is back! ⏰ Set your favorite station or podcast to automatically stop playing during evening hours. Now on the free @Audacy app: auda.cy/listen
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    Replying to @CEOBarbi @NICKIMINAJ and @lilbaby4PF
    Hi, it seems like you want us to play Nicki Minja songs on our music station. Please reach out to us at [email protected] with reference #349223. We then definitely dive in to assist you.
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    We are currently investigating an issue where Audacy.com and @Audacy Mobile App are not loading. The issue is potentially resolved, but we are still monitoring.
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    Earlier this morning, the Desktop Web Player and Mobile App were inaccessible for a period of time. We are happy to announce that the issue has been resolved and appreciate your patience while we worked to correct the issue.
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    Why update your @Audacy app? So you can follow stations, shows and podcasts, then find them all instantly with a tap 👆 📲: auda.cy/listen
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    After monitoring, we can confirm that all streaming issues on Audacy's app and web player have been resolved. Please DM us if you are still having issues. Thank you for your patience and apologies for any inconvenience this may have caused.
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    Replying to @steve0man @Audacy and 2 others
    We are aware of an outage with the Audacy app and Audacy.com, as well as station pages. Our stations continue to be available on smart speakers. Our team is investigating and we’ll provide an update once the incident has been resolved. We appreciate your patience.
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    Football is back! 🏈 Follow your team and listen to any @AudacySports station on the free @Audacy app: auda.cy/listen
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    Replying to @deballzackk
    Hey! Thanks for bringing this to our attention. The issue with the Audacy app and website has been resolved. If the app is still down, please try clearing the cache or reinstalling it. Thanks for your patience! For further questions or concerns, reach out at [email protected].
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    Replying to @1053SS @rorobell90 and 6 others
    Hey, we understand that you're facing challenges with the app. To assist you accordingly, we request that you write to us at [email protected] with reference number # 418233. Our team will be happy to assist you Thanks.