Ashwin Sreenivas (@AshwinSreenivas) / X

Ashwin Sreenivas

90 posts

Ashwin Sreenivas

@AshwinSreenivas

President / Cofounder @DecagonAI, the AI concierge for every customer

San Francisco, CA

decagon.ai

Joined September 2009

Pinned
Ashwin Sreenivas
@AshwinSreenivas
Jan 28
Excited to share that @DecagonAI has raised $250M in Series D funding. Our mission is to enable every business to deliver truly concierge customer experiences. Customer support should feel informed, proactive, and personal. If you’re the customer of something, it should feel
3.8K
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
I don't tweet much, but breaking that streak today to launch @DecagonAI with my cofounder @thejessezhang and the rest of the Decagon team! We've raised $35M from @Accel, @a16z, A*, @eladgil and a group of amazing angels.
27K
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas
@kimberlywtan from @a16z who has been one of my closest friends for a decade and was one of our first investors - if you have the chance to work with her, do it.
1.9K
Ashwin Sreenivas
@AshwinSreenivas
Jan 3, 2022
Replying to @swyx
@RichardSocher's you.com does this!
Ashwin Sreenivas
@AshwinSreenivas
Aug 25, 2023
Use Quanta! - a happy customer
Theodora Chu
@chu_onthis
Aug 25, 2023
The last thing any founder wants to do is think about filing taxes. If this is you and you're looking to outsource your books/taxes to someone who will take as little of your time as possible and let you focus on building product, reach out. @UseQuanta we're here to help.
351
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas @kimberlywtan and 2 others
@ivzhou from @Accel who is an incredible, high-conviction founder-turned-investor, who we have the privilege of having on our board
705
Ashwin Sreenivas
@AshwinSreenivas
Feb 25, 2022
Replying to @swyx
This is what we've been building at campfire.so -- helping community teams understand what every member *needs* from the community.
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas
We're proud to serve great customers, who power their customer support with Decagon today: Eventbrite, Rippling, Substack, BILT & more.
562
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas @kimberlywtan and 4 others
@aaref who I've known for 6 years now, is an incredibly thoughtful, perceptive founder, and one of our most trusted advisors on pretty much everything
683
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas
We also have several stellar investors backing us our team. A few among them:
451
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas @kimberlywtan and @a16z
@kevinhartz who is the reason I started my first company 6 years ago and is an A++++ human being (not to be confused with the much less funny Kevin Hart)
440
Ashwin Sreenivas
@AshwinSreenivas
Jun 18, 2024
Replying to @AshwinSreenivas
But the most fun part of building this company has been the chance to work with the Decagon team - we have an amazing group of exceptional people. Please DM me if you'd like to join us on this ride!
458
Ashwin Sreenivas
@AshwinSreenivas
Aug 28, 2022
Replying to @bernhardsson
If you do end up using celery (with redis), one non-obvious gotcha is the visibility timeout: if you have long running tasks or an eta > 1 hour, tasks will get duplicated unless you manually set the visibility timeout for longer
Ashwin Sreenivas
@AshwinSreenivas
Aug 28, 2022
Replying to @AshwinSreenivas and @bernhardsson
We once had a task get silently executed 20 times because it wasn't acknowledged for 20 hours, and spent hours figuring out why until we discovered the visibility timeout buried in the caveat section for a Redis broker (this isn't a problem for rabbitmq)