Andrew Kennedy (@Andrew_

Andrew Kennedy

7,467 posts

Andrew Kennedy

@Andrew__Kennedy

Blocked by: Lord Adonis, Anna Soubry, Jolyon Maugham ...and Pothole Pete from Kent County Council.

Wouldham, South East

Joined February 2009

Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
9pm Update So at 7.30pm the CEOs office emailed to apologise for what happened. It was a proper apology, not one of those "we are sorry if you were offended" apologies! They are refunding my payment without me having to travel to Surrey, they're donating to Young Minds
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Hi @Tesco On Good Friday I experienced the most awful and humiliating experience in your Hurst Park (Surrey) store. I popped in to pick up groceries on my way to visit friends. I used “scan as you go” as I always do, and paid £75.92 for my groceries, using my Apple Pay.
2M
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Hi @Tesco On Good Friday I experienced the most awful and humiliating experience in your Hurst Park (Surrey) store. I popped in to pick up groceries on my way to visit friends. I used “scan as you go” as I always do, and paid £75.92 for my groceries, using my Apple Pay.
8.6M
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
PS – if you need evidence, all of this will have been captured on your CCTV cameras at the checkout. The incident happened at around 1pm on Friday 18 April.
760K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
1. Immediately refund my money 2. Issue a comprehensive written apology for my treatment 3. Retrain your staff at Hurst Park on how to treat people with respect 4. Make a donation of £100 to Young Minds charity which supports young people dealing with mental health issues
753K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
So to summarise: (i) you accused me of shoplifting, (ii) you humiliated me in front of other people, (iii) you wasted my time and forced me to be late for a reunion, (iv) your incompetence led to me card being blocked, (v) you took £75.92 from my bank account...
747K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
...and now you are expecting me to travel three hours and spend £35 on petrol to get back the money you took from my account in the first place. At every level on this Tesco you and your staff have comprehensively failed.
730K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
Had I been emotionally vulnerable or had some form of learning disability, or being old and confused, this appalling treatment could have resulted in trauma. You should actually be ashamed of yourselves. I am now giving you an opportunity to redeem yourselves as follows:
712K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
so the latest from @Tesco Customer Service, they are insisting I make a 120 mile round trip for a refund and they want me to describe the woman who accused me of shoplifting. No written apology as it's all the fault of the employee and not the company.
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Hi @Tesco On Good Friday I experienced the most awful and humiliating experience in your Hurst Park (Surrey) store. I popped in to pick up groceries on my way to visit friends. I used “scan as you go” as I always do, and paid £75.92 for my groceries, using my Apple Pay.
781K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
My mum is now sadly dead, but I fight petty authority like this for thousands like her and for those who don't have a voice. Thank you to the 1.3 million who read my Tweets and the thousands who liked my post and retweeted it.
147K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
I have waited all weekend to see if the transaction was refunded. Guess what – it wasn’t. This morning it was paid (as I knew it would be). I called the store to ask for a refund, only to be told I would need to provide evidence that I hadn’t taken the groceries.
767K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
How do I do this? I was also told I would have to visit the store with my card. This would involve a 120 mile round trip and three hours of my time (I live in Kent).
751K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
...quite often they do two identical shops, pay for one then use the payment to avoid paying for the second.” I don’t know if this happens, but in this case, there was no evidence to suggest I had done such a thing and your assistant was openly inferring that I was a shop lifter.
817K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
Fortunately NatWest were suspicious of two identical transactions and blocked my card. I was then told, “if you want your groceries you will have to pay another way.” At this point I was so angry at how I had been treated I just walked out, leaving my full trolley behind.
783K
Andrew Kennedy
@Andrew__Kennedy
Apr 23, 2025
Replying to @Andrew__Kennedy
and they are sending me a gift card as an apology. And the Regional Manager is going to call me to personally apologise 🤔 All of the above is good, but why was I told by CSD that it was all impossible to do, when clearly it wasn't!
102K