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Ally Care
Ally
@AllyCare
The customer service team for Ally customers. We’re here on Twitter to help 9 a.m. – 5 p.m. ET M-F.
Anywhere We Can Help
ally.com
Joined May 2010
215
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5,941
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  • Pinned
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    Ally Care
    Ally
    @AllyCare
    Oct 24, 2025
    We're committed to doing what we can for those affected by the government shutdown. Impacted customers are encouraged to give us a call or chat with us to discuss personalized options. You can find our full contact list here: ally.com/contact-us/.
    Contact Us: Customer Support & Other Contact Info | Ally
    From ally.com
    2.2K
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Jan 28, 2021
    We're actively working on an issue that's preventing some Invest accounts from loading on the Snapshot. In the meantime, if you need to access your Invest accounts, use the shortcut here: ms.spr.ly/6016pQLFC We apologize for any inconvenience!
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Mar 18, 2020
    We’re committed to helping those impacted by the COVID-19 crisis, including offering payment deferral options for Ally customers. If you’re impacted, please contact us here: ms.spr.ly/6011TdyhD You can also learn more about our relief efforts here: ms.spr.ly/6012TdyhE
    Contact Us: Customer Support & Other Contact Info | Ally
    From ally.com
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Jan 27, 2021
    Ally Bank and Invest customers may have trouble loading some of our services right now. We’re working on it, and we’ll have everything back up and running as soon as possible. Please try again later. We apologize for any inconvenience and appreciate your patience!
  • user avatar
    Ally Care
    Ally
    @AllyCare
    May 31, 2022
    You may have trouble loading some of our services right now. We’re working on it, and we’ll have everything back up and running as soon as possible.
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Mar 30, 2020
    We’re aware that some Ally Bank and Ally Invest customers are experiencing intermittent login issues, and our team is working to resolve this as quickly as possible. We apologize for any inconvenience! Please try again in a few minutes.
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Oct 25, 2020
    Replying to @Chadtronic
    Hi Chad, we're sorry to hear this and will be sure to pass your feedback on to our team. We know how important financial literacy is, and Animal Crossing is a great way to make learning about money easy and fun. ^MG
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Apr 5, 2024
    Replying to @kenklippenstein
    Hi Ken, we are so sorry for the delay and our team is working to resolve ASAP. Thanks for your patience and we will keep on it. ^AM
    6.9K
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Apr 15, 2020
    Ally Bank and Invest customers may have trouble loading some of our services right now. We’re working on it, and we’ll have everything back up and running as soon as possible. Please try again later. We apologize for any inconvenience and appreciate your patience!
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Feb 3, 2023
    Replying to @SunnyChi
    Hi, you can learn how to add buckets here: youtube.com/watch?v=N6B1Ft…. Let us know if this helps! ^MG
    1.1K
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Mar 13, 2017
    Ally Bank's online & mobile banking are currently experiencing login issues, and we're working to resolve now. Thank you for your patience!
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Jul 12, 2019
    We've heard that some customers are having trouble logging in to Ally Auto Online Services. We’re working on it, and we apologize for any inconvenience. If you need assistance right away, please call us at 1-888-925-2559.
  • user avatar
    Ally Care
    Ally
    @AllyCare
    Oct 24, 2020
    Hi, come visit and see it for yourself! ^MG