Integrity is important in every business (unless, I suppose, you’re part of the mob, but even then there’s a code to follow), but you could argue it reaches critical importance in the restoration and cleaning industry. Our teams are inside homes and businesses every day, filled with thousands of dollars in valuables, and charged with […]
Read MoreDear Kristy, When I’m interviewing candidates, I sometimes wonder if I should check their social media. It seems like it could give me extra insight into who they truly are outside of the interview, but I also don’t want to cross any lines or get into legal trouble. Can I consider a candidate’s social media […]
Read MoreHave a job interview coming up? Congrats! Whether it’s on the phone, via Zoom, or in person, we all know making a good impression is critical to get to the next step, and hopefully land the job! In the days leading up to your interview, take some time to do your homework to move yourself […]
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Dear Kristy, I’ve been reading your columns, and it sounds like you work with restoration companies across the country. What are companies doing to attract great field team members? We do work with restoration companies nationwide, and the ones attracting strong field talent today all share a few habits. They’ve stopped waiting for applications and […]
Dear Kristy, Are reference checks still relevant? I’ve found references are always just going to say good things about people – there must be a better way. Ah, the good old reference check. Some folks treat it like a formality—something to check off right before sending the offer letter. When done right, they’re one of the […]
Dear Kristy, How can I compete with larger contractors that offer higher pay when I’m a smaller company with tighter margins? You’re not alone—many small business owners wrestle with this exact challenge. Bigger contractors can write bigger paychecks, but that doesn’t always mean they win the talent game. Pay matters, but it isn’t the only […]
Dear Kristy, I’ve been burned a few times now by hires who looked great on paper but didn’t last more than a few months. I feel like I’m gambling every time I make an offer. How do you really know if someone is going to be the right fit—not just for the job, but for […]
Dear Kristy, At what stage should a business consider hiring a full-time HR manager? Great question! The need for a full-time HR manager depends on your business’s size and stage of growth. Here are some signs it might be time: Fractional HR Support: A Flexible Option If you’re not ready for a full-time hire, consider […]
Dear Kristy, How important is onboarding, really? I’ve hired good people before without making a big production out of it, and they managed just fine. Fair question—and a common one. But just because someone can figure things out on their own doesn’t mean they should have to. Onboarding isn’t about handholding; it’s about providing new […]
Dear Kristy, How do I handle it when a candidate gets a counteroffer from their current employer? Counteroffers can be frustrating, but they also reveal important insights. How you respond can make or break the hire. During the process, ask the candidate: “What would make you stay at your current company?” or “How would you […]
Dear Kristy, I understand the importance of hiring slowly, but how can I keep the process moving without rushing decisions or losing top candidates? In today’s competitive job market, the “hire slow, fire fast” mantra is widely embraced. While it’s crucial to take the time to evaluate candidates carefully to ensure a long-term fit, it’s […]
Dear Kristy, Why Aren’t Candidates Calling Me Back? One of the biggest frustrations I hear from hiring managers is, “Why do candidates ghost me?” You invest time in reviewing résumés, scheduling interviews, and making offers—only to be met with silence. It’s frustrating, but before blaming the candidates, take a step back and evaluate your process. […]
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