Contact us
Find the best way to contact the locations and services you need.
If this is a medical emergency
Call 9-1-1 or go immediately to your nearest hospital Emergency Department if you or someone requires immediate medical attention for illness, injury or overdose. For crisis or suicide, call 1 (800) 784-2433.
Non-urgent health advice and information from HealthLink BC
Call 8-1-1 (7-1-1 for the deaf and hard of hearing) for trusted health advice from HealthLink BC. Trained registered nurses, pharmacists and dieticians staff this free, 24-hour non-emergency telephone service.
Compliments and complaints
We welcome your questions, concerns and compliments. Find a topic below to get started.
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Patient Care Quality Office
At Vancouver Coastal Health, we take concerns about your care seriously. If you…
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Accessibility feedback
Share your feedback on the Vancouver Coastal Health Accessibility Plan.
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Air quality concerns
Vancouver Coastal Health provides information and advice to help prevent and ad…
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Assisted living services feedback
Share your feedback through the Assisted Living Registry, which is appointed to…
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Health protection feedback
We welcome your comments and suggestions related to the Vancouver Coastal Healt…
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Public Interest Disclosure Act (PIDA)
Public Interest Disclosure Act (PIDA) is B.C.’s public sector employee whistleb…
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Share your care story
Every day, our staff show up and deliver quality, safe care. Connecting with yo…
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Whistleblower Hotline
Use the Whistleblower Hotline to report a known or suspected case of wrongdoing…
Other common contacts
Please find a list of common Vancouver Coastal Health contacts below.
- Emergency care
- Careers - Talent Acquisition Team
- Student placements
- Fees and payments
- Access health records and privacy
- Home and community care access lines
- Media
- Mental health and substance use
- Payroll
- Tour requests
- Volunteer
- Virtual health
- Submit an employee discount
If you can not find what you're looking for, we encourage you to browse our services to contact the team you're looking for directly.
Browse all VCH services
Vancouver Coastal Health hospitals
Contacting or visiting a patient in a VCH hospital?
Visit our hospital pages for information including hours, services offered and visitor information. If you are looking for a patient or to learn visiting hours or details, call the main switchboard for the hospital to learn hours for the unit you'd like to visit.
VCH general inquiries phone line
Please select from the locations and services above. If you can't find what you need, please call our general inquiries line Monday to Friday from 8:30 a.m. to 5 p.m.
