Use Case
Product Managers, SaaS
Collect and act on user feedback 10x faster with Userback.
Product teams rely on Userback to collect actionable user feedback, so they can build better and keep customers happy.
Userback is the #1 user feedback software for product teams
Most product teams struggle with vague feedback from their users.
Move faster with
1. Collect
Collect user feedback directly from your website with easy-to-use tools.
Browser Extension
Feature Portal
User Surveys
Feedback Widget
2. Understand
Get all the context you need to easily understand user feedback.
User Identification
Video Recording
Screen Annotation
Session Replay
3. Act
Quickly respond to users, simplify workflows, and resolve issues faster.
Automation
Public Roadmap
Integrations
Feedback Management
Want to see how Userback works?
Let us show you around with a free demo!
Ditch emails and spreadsheets!
Switch to Userback and start gathering more actionable feedback from your users today.
All the feedback tools your team needs
Together in one place
Why Userback?
Move faster and build better with powerful user feedback tools
Collect feedback effortlessly
Never miss critical feedback again. Catch every bug report, feature request, and user insight. Even the ones hiding in support emails and Slack threads.
Understand issues with ease
Act with confidence, not follow-up questions. Complete context in every feedback item means you can make decisions and take action immediately.
Act and resolve faster
Build products users love, faster. Prioritize with confidence, ship with speed, and close the feedback loop by showing users their input leads to real improvements.
Userback Integrations
Seamless integrations for your entire team
Userback integrates with key tools across product management, development, and support to simplify workflows and accelerate issue resolution.
Secure By Design
We keep all data safe
GDPR Compliance
Userback complies with the GDPR and is committed to ensuring the security and protection of the personal information that we process.
SOC 2 Type II
Userback is SOC 2 Type II compliant, demonstrating our commitment to security with controls for managing customer data and 3rd-party audits.
Encryption
All data sent to or from Userback is encrypted in transit using 256-bit encryption and at rest using industry-standard AES-256 encryption.
Trusted user feedback software
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Product teams trust and love Userback
User feedback management is critical to our success. But it was slowing us down, until we discovered Userback.
Userback is the bridge between our product and our users. It’s not just a tool — it’s an extension of our commitment to our customers.
I can’t stress enough how important it is to collect feedback from our actual users. Because that is, in my view, the most critical aspect to getting a successful application out.
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.
We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!
Once you’ve used Userback, you’ll wonder how you ever ran a web design agency without it. Honestly, it feels like our secret weapon.
Userback has revolutionized how we collect and manage feedback. Our customers can pinpoint exactly what they’re referring to with screenshots and annotations, eliminating the guesswork that used to plague us.
Everything you need to master user feedback
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Why choose Userback as your user feedback software?
Userback has everything you need to collect more user feedback and act on it faster. It goes beyond simple bug reporting to offer a complete platform to manage feedback, integrate with your tools, and close the loop to boost satisfaction.
Powerful user feedback tools for the complete product loop
- Feedback Widgets: Easily capture annotated screenshots, video recording, and bug reports directly on your website or app with customizable widgets.
- Feature Portal: Turn scattered requests into a prioritized backlog. Centralize ideas and let users vote on features to validate your public roadmap with real data.
- Feedback Automation: Close the loop without the manual work. Automatically notify users when their feedback is resolved or a feature they voted on is shipped.
- User Surveys: Collect valuable insights with targeted microsurveys (NPS, CSAT) tailored to capture specific user experiences at the right moment.
- Session Replays: Unlock deeper insights by watching exact replays of user interactions to understand the context behind every piece of feedback.
- 2-Way Integrations: Streamline your workflow with true 2-way sync. Push feedback to Jira, Linear, or ClickUp, and sync status updates back to users automatically.
Get started with Userback today!
Start collecting feedback right away, with a quick and easy set-up.