Documentation that writes and maintains itself
Pylon’s AI-native knowledge base turns your support conversations into structured, searchable articles. Give customers the answers they need before they even ask.
Everything your knowledge base needs
Pylon’s AI-native knowledge base turns your support conversations into structured, searchable articles. Give customers the answers they need before they even ask.
AI article generation
Pylon analyzes conversations across Slack, email, and tickets to auto-draft articles from real customer interactions.
Smart content suggestions
AI surfaces outdated articles and recommends updates as your product evolves — documentation stays current.
AI agent integration
Your knowledge base and training data power Pylon’s AI agents to deflect tickets, suggest replies, and resolve issues off-hours.
Deflection analytics
Track ticket deflection rate, handle time reduction, and CSAT improvements attributable to self-service content.
From conversation to article in minutes
Pylon closes the loop between where issues happen and where answers live.
AI monitors your support channels
Pylon watches every conversation across Slack, Microsoft Teams, email, and in-app chat — identifying patterns in customer questions and your team's resolutions.
Extracts problem, solution, and context
From each resolved conversation, the AI pulls the core issue, the fix your team provided, and the surrounding context needed to make the article stand alone.
Drafts a structured article for review
A full draft is created in your Pylon knowledge base — formatted, titled, and ready for a human to review and publish with one click.
Published articles deflect future tickets
The published article is immediately indexed for search, surfaced by AI agents, and available to customers— reducing ticket volume for similar issues.
Integrate with your team’s tech stack
Pylon connects to your existing stack so tickets flow where they need to go — no tool switching, no copy-paste.
