Privacy Statement

Ultra Services, LLC ("Ultra Services," "Ultra Web Hosting," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (ultrawebhosting.com and my.ultrawebhosting.com) and use our hosting services. By using our Services, you consent to the practices described in this policy.

Our postal address is: Ultra Services, LLC, 12101 Tukwila International Blvd., Suite 410, Seattle, WA 98168, USA. You can reach us by submitting a support ticket.

1. Information We Collect

A. Information You Provide to Us
When you create an account, place an order, submit a support ticket, or contact us, we may collect:

• Full name
• Email address
• Billing and mailing address
• Phone number
• Payment information (credit card number, PayPal account, etc.)
• Domain name registration information (name, address, phone, email as required by ICANN)
• Company or organization name (if applicable)
• Support ticket content and communications
• Any other information you voluntarily provide

B. Information Collected Automatically
When you visit our websites, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Referring URL and pages visited
• Date, time, and duration of your visit
• Device identifiers
• Clickstream data and browsing behavior on our site

C. Information from Third Parties
We may receive information about you from third-party services we integrate with, including payment processors, fraud prevention services, and affiliate networks.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our hosting services
• To process transactions and send related billing information
• To create and manage your account
• To register and manage domain names on your behalf
• To respond to customer service requests and support tickets
• To send service-related communications (account alerts, maintenance notices, security updates)
• To send promotional communications (you may opt out at any time)
• To detect, prevent, and address technical issues, fraud, and abuse
• To comply with legal obligations
• To analyze website usage and improve our services
• To enforce our Service Agreement and Acceptable Use Policy

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. The types of cookies we use include:

Essential Cookies: Required for the operation of our website, including session management, shopping cart functionality, login authentication, and theme preference storage (dark/light mode).

Analytics Cookies: We use Google Analytics (gtag.js) to collect aggregate information about how visitors interact with our website, including pages visited, time spent on pages, and traffic sources. Google Analytics uses cookies to collect this data anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Functional Cookies: Used to remember your preferences, such as your selected color mode (dark/light theme) and language settings.

Advertising/Affiliate Cookies: Our affiliate partners (ShareASale and ClickBank) may set cookies to track referrals. These cookies are governed by the respective privacy policies of those services:
• ShareASale Privacy Policy
• ClickBank Privacy Policy

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Cloudflare — Content delivery network (CDN) and DDoS protection. Cloudflare may process your IP address and request data. Cloudflare Privacy Policy
• Google Analytics — Website analytics and traffic analysis. Google Privacy Policy
• Payment Processors — We use secure third-party payment processors to handle credit card and PayPal transactions. We do not store full credit card numbers on our servers.
• ChatStack — Live chat support. Chat transcripts and contact information provided during chat sessions are stored securely.
• ShareASale / ClickBank — Affiliate tracking networks that may set cookies to track referral sources.
• Shopper Approved — Customer review collection platform.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processing, email delivery, analytics, fraud prevention), subject to confidentiality obligations.
• Domain Registration: When you register a domain name, certain contact information is required to be shared with the domain registrar and may be published in the WHOIS database, subject to applicable privacy protections (such as WHOIS privacy/ID protection services).
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement commercially reasonable administrative, physical, and technical safeguards to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data at rest
• Firewalls, intrusion detection systems, and regular security audits
• Access controls limiting employee access to personal data on a need-to-know basis
• PCI-DSS compliant payment processing

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account cancellation or termination, we will retain your data for up to sixty (60) days to allow for account reactivation, after which it will be securely deleted. We may retain certain information for longer periods as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Aggregate, anonymized data that cannot identify you may be retained indefinitely for analytics purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

A. All Customers
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us.
• Data Portability: You can request your data in a commonly used, machine-readable format.

B. California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collecting the information, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt out if this practice changes in the future.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

To exercise your California privacy rights, please submit a support ticket. We will verify your identity before processing your request.

C. European Economic Area (EEA) Residents (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process your personal data based on: (i) performance of a contract (to provide hosting services); (ii) legitimate interests (to improve our services and prevent fraud); (iii) your consent (for marketing communications); and (iv) legal obligations.
• Right to Access: You may request a copy of your personal data.
• Right to Rectification: You may request correction of inaccurate data.
• Right to Erasure: You may request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request your data in a structured, commonly used format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your member state.

For GDPR-related requests, including Data Processing Addendum (DPA) requests, please submit a support ticket.

International Data Transfers: If you are located outside the United States, please be aware that your information will be transferred to and processed in the United States, where our servers are located. By using our Services, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please submit a support ticket.

10. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. Because there is no uniform standard for how DNT signals should be interpreted, our website does not currently respond to DNT signals. However, you can control tracking through your browser cookie settings and by using the Google Analytics opt-out tool referenced in Section 3.

11. Email Communications

If you provide us with your email address and become a client, you may receive periodic communications from us, including:

• Transactional emails: Order confirmations, billing notices, support ticket updates, and account alerts. These are essential to the operation of your account and cannot be opted out of.
• Promotional emails: Information about new products, services, or special offers. You may opt out of these at any time by clicking the "unsubscribe" link in any promotional email or by contacting us.

All commercial email communications comply with the CAN-SPAM Act.

12. Phone Communications

If you supply us with your telephone number, you will only receive telephone contact from us with information regarding orders you have placed, support requests you have initiated, or account-related matters.

13. Data Breach Notification

In the event of a confirmed data breach that compromises the security of your personal information, we will notify affected individuals without undue delay and in accordance with applicable law (including Washington state data breach notification laws, CCPA, and GDPR where applicable). Notification will include a description of the breach, the types of information affected, and steps you can take to protect yourself.

14. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over the content, privacy policies, or practices of third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every site you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. Material changes will be communicated via email to the address on file in your account or by prominent notice on our website at least thirty (30) days before taking effect. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, please contact us:

• Online: Submit a Support Ticket
• Mail: Ultra Services, LLC, Attn: Privacy, 12101 Tukwila International Blvd., Suite 410, Seattle, WA 98168, USA