DICE - A Clearer Way To Manage Your Devices With Trafera
DICE is Trafera’s single-pane-of-glass platform that gives IT teams real-time device insights, ensuring your technology is supported today and ready for what’s next.
DICE Overview
A Single-Pane-of-Glass Into Your Device Lifecycle Landscape
Built From Decades of Customer Feedback and Industry Expertise
What Your Team Can Do In DICE
DICE is built for the teams who keep devices running. That means fewer tabs to check, fewer details to chase down, and a clearer way to see what’s happening across your device environment.
Here’s a closer look at the tools that make that possible.
Monitor Devices In Real Time
See What’s Happening Across Your Fleet
View real-time status, user details, and device activity in one place so your team can stay aware of what needs attention and keep operations moving.
Connect Your Systems
Bring Device Data Into Your Existing Workflows
Use open API integration to connect DICE with other applications, helping information move more smoothly across the tools your team already uses.
Manage Support Requests
Move From Device Details To Next Steps
Look up warranty information, submit tickets, and review support activity without digging through separate systems or chasing down missing details.
Deploy Updates More Efficiently
Keep Devices Consistent With Less Manual Work
Customize device settings, automate configurations, and roll out updates so your team can reduce repetitive setup tasks across devices.
Access Devices Remotely
Support Devices Without Always Being On Site
Access devices remotely, reboot or shut down systems, and push software updates so your team can handle more support needs without waiting for hands-on access.
Track Assets More Clearly
Know Where Devices Are And Who They’re Connected To
View orders, purchase activity, assigned users, warranty status, serial numbers, check-in/check-out activity, and RMA history so your team can manage assets with better visibility across the full device lifecycle.
Start With DICE, Expand With DICE Complete
DICE gives teams a strong starting point. When the work gets more complex, DICE Complete adds the tools to manage more details, connect more workflows, and track more across the environment.
| FEATURE | DICEIncluded with purchase | Extra Features DICE CompleteAvailable as an add-on |
|---|---|---|
| Order information | ||
| Tracking Information | ||
| Device Information (Factory time) | ||
| Warranty Lookup | ||
| Support Ticketing | ||
| Excel Exports | ||
| Import & Manage Assets | ||
| User Editable Fields | ||
| Configurator | ||
| Device Monitoring | ||
| DICE Agent | ||
| Open API | ||
| Asset Tracking (Geolocation) |
What is DICE?
DICE is the foundation under your device ecosystem. From order to retirement, it tracks, configures, updates, and connects every part of the lifecycle. By eliminating silos and manual work, it helps integrators streamline operations and prevent problems before they happen.
How is DICE different from other management tools?
Video management and content management systems focus on managing streams or content. DICE manages the devices themselves by standardizing provisioning, monitoring health, providing secure remote access, and centralizing asset intelligence. This helps the systems you already use run on a more reliable foundation.
Can I quickly find serial numbers and warranty status?
Yes. DICE makes it easy to search by device, site, or identifier and quickly pull serial numbers, MAC addresses, invoices, and warranty dates. Information that used to take hours to find in emails or spreadsheets is now only a few clicks away.
How does DICE improve customer experience?
Customers get shorter downtimes, faster answers, and proactive refresh planning. That helps build loyalty and strengthens long-term relationships.
How are updates handled?
Patches and upgrades can be pushed remotely and securely. This helps close vulnerabilities faster without waiting for site visits, giving customers stronger security and better performance while helping IT teams work more efficiently.
Can I track all my hardware in DICE?
Yes. DICE makes it easy to add your entire fleet of hardware, whether it was purchased from Now Micro or not. Teams can use a downloadable template to enter information like serial number, asset type, description, building name, and location name, regardless of brand.
Can I fix issues remotely?
Yes. DICE provides secure remote desktop and terminal access so teams can reboot devices, push updates, and adjust settings quickly. This can reduce on-site visits and increase first-call resolution rates.
Can I manage user access centrally?
Yes. User management is consolidated so you can add, remove, or adjust permissions across environments from one place. This improves efficiency and security while reducing administrative overhead.
How does DICE reduce downtime?
DICE monitors device health indicators like event logs and Windows blue-screen errors in real time. This allows operations teams to act quickly, sometimes before customers even notice a disruption.
What does “single pane of glass” mean exactly?
It means one centralized dashboard showing every deployed device, regardless of brand, model, or site. Instead of juggling multiple vendor logins, teams get a complete view of the ecosystem, saving time and reducing blind spots.
How does it help with lifecycle planning?
DICE tracks asset history and coverage timelines so procurement teams can see what is approaching end-of-life. This makes it easier to budget for refresh cycles and avoid last-minute emergency purchases. Customers benefit from smoother transitions and fewer disruptions.