Our service areas
We transform businesses through targeted technology solutions. Our practice areas bridge strategy and delivery, enabling organisations to unlock their full potential.
Enterprise Platforms
We help organisations modernise, integrate and connect the systems that keep the business running. From ERP and CRM to digital ecosystems and data architecture, we ensure your core platforms work together and are ready for AI-driven change.
By reducing complexity, improving interoperability and strengthening foundations, we enable you to move faster, adopt emerging technologies and unlock the full benefits of AI without disrupting day-to-day operations.
Connected Systems
We help organisations design and connect the systems, data and experiences that underpin how the business operates. From ERP and CRM to digital channels and integration layers, we create connected environments where information flows seamlessly and teams can work with confidence.
By reducing silos and improving interoperability, we enable organisations to scale, adapt and unlock greater value from both their platforms and AI initiatives.
CCaaS Solutions
We design and deliver modern, flexible contact centre solutions that improve customer experience while reducing cost and complexity. By combining cloud-based platforms, intelligent automation and data insight, we help organisations create contact centres that are scalable, resilient and ready for change.
The result is faster response times, better visibility and more meaningful interactions - with AI enhancing performance across every channel.
Automation & AI
We design and deliver AI and automation solutions that reduce effort, accelerate performance and unlock faster ways of working. By focusing on the opportunities with the greatest impact, we help you achieve quick wins, reduce operational cost and build momentum for broader transformation.
The result is smarter, more efficient and more scalable operations - with AI driving meaningful value at every stage of the journey.
Governance, Risk & Compliance
We help organisations strengthen governance, manage risk, and meet regulatory obligations in complex and fast-changing environments. Our approach ensures controls, policies, and assurance frameworks are proportionate, practical, and aligned to strategic objectives.
By combining deep regulatory knowledge with technology and delivery expertise, we support clients to identify risk early, embed compliance into day-to-day operations, and maintain confidence with stakeholders. The result is resilient governance that enables growth, not constraint.
How We Work
01.Advise
We find your unique 'why' — the purpose at the heart of your transformation. Then our experts work with you to cut through complexity and make sure every decision is purposeful, aligned, and value focused. The result? A foundation for transformation that’s not just ambitious — it's achievable.
02.Design
From mapping your customer journeys to designing processes and architectures, we design solutions tailored to your needs and aligned with your strategy. We’ll work with you to build a clear and actionable roadmap that works towards a new possible that’s right for your business.
03.Deliver
With clarity and confidence in place, it’s time to make it happen. Through agile cycles of development and testing, we bring your roadmap to life with speed and precision. Our delivery approach is hands-on and proactive with senior experts who've walked in your shoes.
04.Support
Transformation doesn’t stop at success — it’s about continuous evolution. That’s why we empower your teams with the tools and skills they need to keep succeeding. Our end-to-end support model monitors, improves, and guides your teams so they can continue to grow, adapt, and thrive.
Start with the why
Case studies
Transforming Finance Operations Across a Global University
University College Dublin (UCD) is Ireland’s leading international university, based in Dublin with facilities in Ireland, the USA and Singapore. The university’s finance systems date from the 1990s, working in a decentralised model. The university had a desire to procure and implement a modern ERP finance technology solution to ensure effective future operations aligned to growth and the continuation of quality services to students and staff.
Following an initial advisory engagement on how to approach and consider such a requirement, Org was selected as the client-side transformation partner of choice to support, guide and deliver the required design and implementation of a new operating model, new ways of working and programme set up to ensure the successful start up and running of the required finance transformation programme.
Transforming Finance and Operations Through a System Review
Carlisle, a leading UK Facilities Management business, required third-party advisors to undertake a full review of their Financial and Operational systems estate.
New-in-post CFO Guy Phillips discovered that he had inherited an out-of-date & poorly configured suite of finance systems which obviously needed immediate replacement.
Carlisle did not believe that they had the in-house knowledge or experience of tackling a scenario like this alone and so looked to partner with an external 3rd party with such capability.
Securing Ireland’s Roads: Inside the Rapid Build of a NIS2-Ready Cyber Regulator
In 2024, Ireland’s National Transport Authority (NTA) was appointed as the National Competent Authority (NCA) for implementing the NIS2 directive across the road sector.
At the time of nomination, the NTA faced a blank slate:
- No established team
- No budget allocation
- No finalised legislation
With critical infrastructure—including roads, tunnels, bridges, and digital traffic systems—under its remit, the NTA needed to move fast and build both capability and credibility from the ground up.
Growing from Vendor to Strategic Partner – Supporting Poundland’s Growth Through End-to-End Technology Services
Poundland operates in a fast-paced retail environment with a complex IT landscape supporting its in-store operations, stock management, and customer engagement platforms. The business needed reliable partners to support day-to-day operations while enabling strategic programmes to drive innovation.
From managing critical applications and resolving technical issues to leading national programme delivery and handling complex data migrations, Poundland required end-to-end technology services that could flex with evolving business needs. These services had to be delivered at speed, without compromising on quality, cost control, or security.
Org was engaged across multiple programmes and service lines to provide the technical assurance, delivery capability, and support needed to unlock long-term value.
Building a Low-Risk Path to D365 Transformation for Kiwa
Kiwa is a global leader in Testing, Inspection and Certification (TIC), supporting organisations to ensure the safety and compliance of their products and processes. Operating across multiple sectors, Kiwa plays a critical role in helping businesses meet regulatory standards and build trust in increasingly complex and highly regulated markets.
The organisation was preparing for a major transformation programme centred on the implementation of Microsoft Dynamics 365 (D365) Customer Engagement (CE) and Finance & Operations (FO). Given the scale and cross-border complexity of the programme, ensuring a structured, low-risk D365 implementation approach was critical to avoid common ERP transformation failures.
At the outset, several foundational elements were not fully defined, including UK deployment readiness, end-to-end business processes, roles and responsibilities, governance and reporting structures, and the timeline and mobilization planning.
This lack of clarity created a significant risk of moving into delivery without a robust operating model, thereby increasing the likelihood of delays, misalignment, and cost overruns.The UK Group CFO, having previously experienced a challenging ERP implementation, was particularly focused on avoiding common transformation pitfalls, especially around governance, clarity, and execution discipline.
As a result, Kiwa sought independent advisory and governance to support the programme and ensure a successful rollout.
De-risking Finance Transformation: How HFMA Built a Confident Path Forward
HFMA (Healthcare Financial Management Association), the UK’s professional body for healthcare finance, was considering a finance transformation programme, including the implementation of a new accounting system.
As a charity, any investment in transformation needed to be carefully justified and demonstrate clear value. Limited visibility of a clear way forward made it difficult to determine the most appropriate solution. Critically, there was a significant risk of moving prematurely into system selection or implementation without fully understanding the challenges that could impact the success of the transformation.
HFMA initially approached Org for guidance on how to progress but required a structured approach to de-risk their decision-making and ensure any investment would deliver meaningful outcomes.
Based on HFMA’s objectives, Org recommended an independent assessment of their systems landscape, data foundations, process inefficiencies, and organisational capability to inform the right transformation approach.
Client-Side Transformation Partner – Vergo
Vergo Pest Management, the largest independent national pest service provider in the UK, has built a strong reputation with over more than 45 years of industry experience.
However, as the organisation expanded to support a workforce of more than 500 colleagues across multiple service sectors, its finance operations had challenges with keeping pace with the needs of a growing national business.
The organisation’s challenges were:
- Inefficient finance operations unable to support the strategic needs of a national business with 500+ colleagues
- A below average customer and internal user experience driven by disconnected processes and legacy system limitations
- Data quality issues across critical collections including customers, contracts, sales orders, and supplier records
- Lack of integration between their operations system and finance platform, creating manual workarounds and data silos
- Limited reporting capability and restricted visibility impacting decision making across multiple service sectors.
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