PRIVACY POLICY

1. Introduction

This Privacy Policy explains how the personal data of users who access www.thetradesoft.com (hereinafter, the Website) is collected, processed, and protected, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD).

2. Data Controller

The data controller for the personal data collected through the Website is:

TradeSoft
Website: www.thetradesoft.com
Data protection contact email: [email protected]

This contact channel is intended exclusively for matters related to privacy and personal data protection.

3. Personal data we may process

The Website may process the following categories of personal data:

Identification data: first name, last name(s), country, email address, and, where applicable, a contact phone number.

Account and purchase data: username, login credentials, billing details, and license or plan preferences.

Technical data: IP address, device identifiers, browser type, operating system, and access logs.

Usage data: interactions with the Website, access history to private areas, and tool usage metrics in order to improve service performance.

4. Purposes of processing

The user’s personal data may be processed for the following purposes:

• Manage user registration and access to Website accounts.
• Provide access to the institutional analysis and market-reading solutions offered by TradeSoft.
• Manage the purchase of licenses, billing, and payments.
• Respond to inquiries, information requests, and technical or commercial support requests.
• Send service-related communications, technical notices, relevant changes, or security alerts.
• Comply with applicable legal, accounting, tax, or fraud-prevention obligations.

5. Legal basis for processing

The legal bases that allow the processing of personal data are:

• Performance of a contract, to manage user onboarding, service provision, and the management of contracted licenses or plans.
• Legitimate interest, to improve the security and operation of the Website, and to maintain an adequate level of service quality.
• Consent, to send marketing or informational communications when the user has expressly agreed to receive them.
• Compliance with legal obligations, where accounting, tax, or anti-money laundering regulations so require.

6. Data retention period

Personal data will be kept for the time strictly necessary to fulfill the purposes for which it was collected and, in any case, for the periods established by applicable laws for legal, tax, or accounting purposes.

Once the data is no longer necessary, it will be duly restricted and, when appropriate, securely deleted or irreversibly anonymized.

7. Data disclosures and international transfers

As a general rule, personal data is neither sold nor rented to third parties. It may only be disclosed to third parties in the following cases:

• When necessary for the proper provision of the service (e.g., hosting providers, payment gateways, or support and communication tools).
• When there is an applicable legal obligation or it is required by competent authorities.
• When the user has given explicit consent to do so.

Some technology providers may be located outside the European Economic Area (EEA). In such cases, appropriate safeguards will be adopted to ensure a level of protection equivalent to that established by the GDPR, such as entering into Standard Contractual Clauses approved by the European Commission.

8. User rights

The user may exercise the following rights at any time in relation to their personal data:

• Right of access: know what data is processed and for what purposes.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of data when it is no longer necessary or in other cases provided by law.
• Right to object: object to certain processing based on legitimate interest.
• Right to restriction of processing: request that processing be limited under certain circumstances.
• Right to data portability: receive data in a structured, commonly used format, or request its transfer to another controller where technically feasible.
• Right to withdraw consent: where processing is based on consent, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, the user may send an explicit request to [email protected], indicating the right they wish to exercise and attaching, where applicable, a copy of a document proving their identity.

The user also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they believe that the processing of their data does not comply with applicable regulations.

9. Security measures

TradeSoft applies appropriate technical and organizational measures to protect personal data, such as encrypting communications using secure protocols (SSL/TLS), protection systems against unauthorized access, and internal access controls.

However, the user should be aware that no system is completely invulnerable. It is recommended to use strong passwords, not share credentials, and periodically review the security of your devices.

10. Minors

The services and content offered through the Website are intended for persons over 18 years of age. TradeSoft does not knowingly collect data from minors. If it becomes known that personal data of a minor has been obtained, it will be deleted immediately.

11. Cookies and similar technologies

The Website uses cookies and similar technologies to analyze site usage, improve performance, and personalize the user experience. For detailed information about cookie usage, purposes, and settings, the user may consult the Cookie Policy.

12. Updates to this Privacy Policy

This Privacy Policy may be modified or updated at any time, for example, to adapt it to legislative changes, supervisory authority criteria, or new data processing activities.

In the event of relevant changes, users will be informed through the Website itself. Continued use of the Website after such changes will imply acceptance of the updated Privacy Policy.

13. Contact

For any questions related to this Privacy Policy or the processing of personal data, the user may contact TradeSoft via email at [email protected].