Articles

Perception vs reality of what designers do Ernest Hemingway coined the phrase  “iceberg theory” as a writing technique where the writer only shares superficial details, allowing the reader to work out implicit detail and the deeper story for themselves. As a creative technique, it offers freedom for our imagination. However, when it comes to solving […]

This year Border Crossing UX has supported all of our Scottish events, helping us serve the community they are a part of. We are lucky to be sponsored by innovative and ethical companies and Border Crossing UX is no exception. At UX Scotland, they tackled the question of how to best promote their presence without […]

Are you from a group that is under-represented in user experience and service design, and at conferences in general? Are you already thinking about coming to this year’s Service Design in Government (SDinGOV) conference? It’s in Edinburgh, 20-22 September 2023. Then how about joining me in the ‘lightning talks’ session? Lightning talks are a chance for the […]

How do you ask a good question at a conference Q&A session? It seems like a simple thing but it’s not always obvious, or easy.

Conference codes of conduct have been a simmering hot topic for a good couple of years now (it’s 2017 as I write).

Currently, the UK is expecting to leave the EU on 31st October 2019. This departure may or may not be undertaken with a deal.

How a simple exercise in updating our Speaker Reimbursement Policy turned into a spider’s web of considerations