Multi-Year Accessibility Plan
Sky Zone parks strive to meet the needs of employees and customers with disabilities and are working hard to remove and prevent barriers to accessibility. We are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years. We train every employee as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was completed and the number of individuals to whom it was provided.
This multi-year accessibility plan focuses on our initiatives in respect of AODA’s Accessibility Standards including:
- Customer service
- Information and communications
- Policies and training
- Employment and Training
- Feedback
Information and Communication
In accordance with the AODA’s Information and Communication Standard, Sky Zone parks will:
- Ensure internet websites and web content conform with Level A of the World Wide Web Consortium Content Accessibility Guidelines (WCAG) 2.0 (completed)
- Ensure confirmation with Level AA of the WCAG 2.0 as required by the standard (completed)
Employment
In accordance with the AODA’s Employment Standards, Sky Zone parks will ensure inclusive employment processes for recruitment and development including:
- Notification of Sky Zone’s commitment to accessibility and availability of accommodation
- Provision of accessible formats and communication supports that take into account an employee’s accessibility needs, when requested
- Taking employees’ disabilities and accommodation needs into account in respect of performance management and career development
- Ensuring processes are in place to support employee / workplace accommodation requests following absences from work and during an employee’s employment
Policies and Training
Sky Zone parks have and will continue to implement policies and practices and training initiatives in accordance with the AODA by taking the following steps:
- Implementing a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner and in compliance with the AODA’s Integrated Accessibility Standards (implemented 2018)
- Mandatory training for our people on accessibility standards and human rights legislation, as it pertains to people with disabilities and accessible customer service (on going)
Training will be provided in a way that best suits the nature of our people’s work.
Design of Public Spaces
As of March 2026, we do not have any plans for new construction or significant redevelopment of our Ontario locations to which the Design of Public Spaces Standard of the Integrated Accessibility Standards Regulation is applicable. For any future plans to which this Standard would be applicable, however, we will comply with the required responsibilities under this Standard.
Customer Service
We are committed to excellence in serving guests of all abilities.
- We have implemented training on providing accessible customer service and keeping records of same;
- We welcome support persons and service animals at our parks;
- We provide notice of temporary disruptions in service
Feedback
Receiving feedback from guests is an important part of our commitment to accessibility. Guests who wish to provide feedback on the way we provide services to people with disabilities can do so via the following means:
The following methods of providing feedback to Sky Zone on the provisions of goods and services to people with disabilities are available:
- Website – via the website email feedback form at https://www.skyzone.com/contact/
- Telephone – Find each location’s telephone number at: https://www.skyzone.com/locations/
- In Person with the General Manager
All feedback will be directed to the General Manager who will review and respond. Guests can expect to hear back within five (5) business days
Notice of Disruptions
In the event of temporary disruptions affecting our accessible elements in public spaces, we will provide notice in advance where possible, and in the event of unexpected disruptions, as soon as reasonable under the circumstances. Notice will be provided by social media posts, website updates and posting of signs at the location, when possible. The notice will include information about the reason for the disruption, its anticipated duration and a description of available alternative facilities or services, if any.
We will continue to revise our processes based on feedback we received.
Accessible formats of this document are available free upon request.