Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.

We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

If your card is authorised, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.

We ship your order via UPS, a globally recognised logistics company that stands for fast and reliable delivery. With various shipping options and an extensive network, UPS ensures flexible and punctual delivery, tailored to your needs. Moreover, UPS is committed to environmentally conscious delivery, with initiatives such as the use of energy-efficient vehicles.

You will be notified by e-mail at various stages during the dispatching process of your order. If you have an account, you can login and check "My Orders" for the current status of your order.

We try to process your order and ship your parcel within 24 hours of placing the order, with the exception of weekends and holidays. After your order has been shipped, you will receive a tracking number via email that allows you to track your package right up to your front door.

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

Your parcel is generally delivered within 1-3 working days after placing the order. We ship our parcels with UPS and depend on their service and speed.

Shipping in the Netherlands is free (if you order has a value of € 20,- or more). Shipping costs are unique for each order. They depend on where the product is being shipped to and the weight of the product you are ordering.

If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.

Of course we hope you are happy with your new SINNER products. Should this not be the case, no problem. Within 14 days of receipt you have the right to cancel your purchase, after which you have another 14 days to return the product, also known as the right of withdrawal. More information on exercising the right of withdrawal and the European withdrawal form can be found here. If you wish to exchange a product, you will need to place a new order. To return products, you can use the return form enclosed with your order. Lost it? Then use the form you can find here. You can send the return package to: SINNER B.V. Attn: Return Webshop Keurstraat 5A 1382 KT WEESP. Returned products should be in unworn and unused condition and in their original packaging, if reasonably possible.

We do not accept returns from outside the European Union. Returns from the United Kingdom are accepted. We recommend checking the product specifications carefully before placing your order, so you can be sure you're choosing the right item.

Costs for the return shipment are for your own account. We recommend returning the package with a track & trace number.

When you have used your right of withdrawal, we will refund the amount paid for the item concerned without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you have chosen a different shipping method than the cheapest standard delivery method we won't repay any extra costs resulting from this. Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund. Unfortunately, it's not possible to exchange items.

You don’t need an account to order in our webstore. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

If you forget your password you can easily request a new one by using the "Forgot Password" button on the log in page. When you enter your e-mail address a new password will be sent automatically. If you are (still) having login problems, please feel free to contact Customer Service.

Unfortunately, we can't change your order after you've placed it. This includes changing the size and colour of an item, removing an item or changing the delivery address. You do have the right to cancel the entire order within the 30-day grace period.

You should inspect SINNER goods for faults as soon as you receive them. If you think there is a defect, please let us know straight away by contacting Customer Service explaining what’s wrong and attaching photo’s to your message. Please note that we must be notified within 14 days if any items received are defective or damaged.

If you have any issue or complaint about an SINNER-article bought in a store, we recommend to contact the particular store about this matter.

Twice a year we launch our collection that is available in our webstore, our Scotch & Soda Stores and other stores that sell our brand. Please check our Store Finder for a complete overview. Throughout the season different styles of our collection arrive. You may contact Customer Service to check when an article will be available.

You will find more information about the composition of the fabric on the product detail page. If you have any additional questions, please feel free to contact Customer Service.

Since we have a limited seasonal collection, products may run out of stock during the season. If the colour or size isn’t shown on the product detail page, it is no longer in stock. You can also contact a store near your home and check if they still have the item in stock. Our stores are listed in our Store Finder.

The prices in our webstore include VAT.

If you can’t pay for your order, there can be several reasons. Feel free to contact Customer Service if you have any further questions or concerns regarding your payment.

For more information you can check our privacy policy.