COMPANY VALUES

The family owned hospitality group with venues across Ayrshire

SimpsInns is a family-owned hospitality group with award winning hotels, restaurants, bars, spa, golf, and leisure venues across Ayrshire. Owners Malcolm and Karen Simpson remain an integral part of the business and the family ethos continues with sons Lee and Jack also key players within the group. The company values cascade from the owners through the senior management team and to every member of team working across all our SimpsInns venues. The company vision is to work together as one; to collectively help one another and share the same goals. Customer satisfaction is key, and we achieve this through an engaged and motivated SimpsInns team.

OUR VALUES

Fairness

As a family-owned company, we treat every member of team the same way we ourselves would expect to be treated. Family values remain at the top of the list at SimpsInns. When you join our team, you become part of the ‘SimpsInns Family’ where everyone has the right to be treated equally and fairly, regardless of the role within the company.

Inclusion

At SimpsInns we recognise that everyone brings different life experiences to work, a shared workplace where we respect all cultures and backgrounds. When someone joins our team, we ensure the individual and every other existing team member has equal opportunity. We provide an environment to grow and evolve as a person and the chance to further your career.

Integrity

Hospitality relies on integrity. Reputation is everything and this is paramount within SimpsInns. Our industry has experienced the best of times and the toughest of times (especially in recent years during the pandemic). Our loyal customers come back time and time again and we hope new customers become our regular visitors. None of this would be possible without a strong company ethos where everyone within SimpsInns buys into our strong company ethics. As a collective group, we all represent SimpsInns in whatever role or day-to-day duties we carry out. Our reputation is built on the people who work and represent SimpsInns every single day.

Teamwork

Collectively, we can be greater than the sum of our parts. Hospitality is a constantly changing landscape. No two days are ever the same and each new dawn brings with it new challenges and opportunities. It is only by working as a team that we find solutions, to problem solve and think on our feet when the pressure is on. Such shared experiences in a fast-moving environment also brings individuals together away from the workplace. Teamwork in the workplace creates friendships and lifelong connections and this is most definitely the case at SimpsInns.

Learning

We are all constantly learning. Even the owners and directors of any company don’t have all the answers, we learn every day. At SimpsInns it’s ok to ask if you need help or require assistance. As a team, we must share the same goals and vision. Individual growth and progression are actively encouraged, and team members have the chance to enrol in new courses or pick up new skills through dedicated and ongoing training. Learning is a continuous process, and an engaged and motivated team is part of our success at SimpsInns.

Passion

Passion is everything in hospitality. We take pride in what we do to ensure customers receive the very best of our ‘Special Scottish SimpsInns Welcome’. It is vitally important as a company and a workplace that we take pride in the work we do but also pride for the people we work alongside when delivering such a reputable service – which has been built upon for years at SimpsInns. To give team members the freedom and ability to express themselves also brings out the best in themselves. That’s when the true passion from within is displayed and that’s what we strive for every day at SimpsInns.

Quality

It is no secret; we are a proud Ayrshire company with award winning venues across the region. We provide the best quality of product and service at all our hotels, restaurants, bars, spa, golf, and leisure facilities. For our restaurants, we source the best of local produce where possible. We work with many local suppliers and place a premium on provenance. Quality of product and service are the cornerstones of our business. They are the very things we are judged on, and we take great pride at SimpsInns in delivering the best of both.

SIMPSINNS GIFT VOUCHERS

From luxury breaks and indulgent spa days, to golf lessons and afternoon tea, we have an extensive range of vouchers and experiences waiting for you.

BUY GIFT VOUCHERS

Absolutely perfect. Will definitely be coming back. Positioning of the location is second to none considering I came here to play golf you are literally on the door step to many courses so no wasting time travelling & added bonus its got its own driving range. The food & drink is all reasonably priced & the decor is lovely & beautiful gardens & water features.

Sean McNamaraThe Gailes Hotel & Spa

What an absolute gem of a hotel. All staff were fantastic very accommodating and helpful. Very spacious room tastefully decorated and the views of Arran and the coastline are stunning. Afternoon tea and breakfast were of a high standard and delicious. We will definitely be back and have no hesitation in recommending to family and friends. Thanks everyone for a great stay!!

Fraser McPhersonThe Waterside Hotel

This is a little gem of a hotel. The staff are always friendly and helpful, the rooms are large and spotless and the food is brilliant which is why I have stayed on several occasions.