Fast, reliable responses
When questions arise, you shouldn’t have to choose between waiting or paying extra. Seabrooks Support offers unlimited, no-cost assistance, with a commitment to respond within 4 business hours. Fast, reliable help is built in—so you always have the support you need, exactly when you need it.
Support at Seabrooks goes beyond troubleshooting. Our team works alongside you to help you get the most out of your grant management system, whether that means answering quick questions, walking through workflows, or helping you think through best practices. Because support is unlimited and included, you’re encouraged to reach out early and often—without worrying about added costs. The result is a smoother experience, greater confidence in your process, and more time focused on the work that matters most.
Judgement-free assistance
Whether you are working in the system for the first time and aren’t sure where to start or are a long-time e-CImpact or i-CResults user who’s forgotten how to update something in the system, there is no silly question or foolish reason to reach out for help. Seabrooks Support is here for you.
How you like and as often as you need
We’re here to help via live chat, email, and phone every weekday from 9 a.m. to 6 p.m. Central. Need a little more hands-on help? Join us via video conference for one of our twice weekly Hands-on Labs. If you are a DIY-er, take advantage of training videos and online documentation 24-7. No matter how you prefer to reach out, our premium, unlimited Seabrooks Support is included with every subscription.
Team members who give a darn!
Whoa…strong language there, we know! When you reach out to Seabrooks Support, you can count on speaking with someone who knows you and your work. No anonymous tech support call center here. Just people you are familiar with and can rely on for answers, a friendly ear, and kind words.
Support for e-CImpact and i-CResults Administrators:
- e-Clmpact Administrator Site login page: admin.e-CImpact.com
- Give us a call at 214-254-4696
- Start a live chat using the chat icon on your Admin Site
- Email us at support@seabrooks.com
- Help yourself to Online Documentation by clicking on the e-Clmpact Support icon on your Admin Site.
- Join us for Hands-On Labs on Tuesdays and Fridays at 2 p.m. Central by clicking the Zoom link on the Admin Site homepage.
Support for Agencies and Reviewers:
Working with an organization that uses e-CImpact or i-CResults and need assistance? Please reach out to the organization for support.
- e-Clmpact Administrator Site login page: admin.e-CImpact.com
- Give us a call at 214-254-4696
- Start a live chat using the chat icon on your Admin Site
- Email us at support@seabrooks.com
- Help yourself to Online Documentation by clicking on the e-Clmpact Support icon on your Admin Site.
- Join us for Hands-On Labs on Tuesdays and Fridays at 2 p.m. Central by clicking the Zoom link on the Admin Site homepage.
