Privacy Policy

This privacy policy covers the use of this website managed by Le Train de la Rhune. It describes our rules regarding the collection, management, processing, and storage of personal data submitted within the scope of our services. The term “personal data” refers to information relating to an identified or identifiable natural person.

Le Train de la Rhune is committed to processing data in compliance with applicable laws and regulations, notably the French Data Protection Act No. 78-17 of January 6, 1978 (“Informatique et Liberté”), and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data (“GDPR”).

Data Controller

The data controller for the personal data referred to herein is Le Train de la Rhune, located at Col de Saint-Ignace – 64310 SARE, France.

For any inquiries regarding the processing of your data, you can contact Le Train de la Rhune at train.rhune@epsa.fr or by mail at:
Le Train de la Rhune
Col de Saint-Ignace
64310 SARE, France

What Personal Data is Collected on Our Website and Why?

Data You Provide to Us:

Contact Form: We use the information you provide (name, first name, city, email, phone) when submitting our contact form to respond to your question or request.

In general, fields marked with an asterisk are mandatory. If this information is not provided on the requested form(s), we will not be able to contact you.

Automatically Collected Data:

Each time you visit our websites and applications, we collect information about your connection and browsing. Various technologies may be used to collect this data, the main one being cookies.

We use cookies to personalize your browsing experience, for statistical purposes on our website usage, and for the functioning of external services.

For more information, please consult the “Cookie Policy” section.

Purposes

The personal data collected by Le Train de la Rhune is necessary to carry out our missions and legitimate interests while respecting the rights of the User. Some data may also be processed based on the User’s consent.

The purposes for which Le Train de la Rhune processes personal data include:

Managing contact requests;
Personalizing and improving browsing experience;
Monitoring website traffic and usage statistics.

Recipients of the Data

Personal data collected through the contact form is intended for the relevant departments of Le Train de la Rhune. It is not shared with any third parties.

Some technical data, such as your IP address, may be shared with third-party services for statistical analysis of website usage.

Transmission of Your Data:

For statistical tracking, we use Google Analytics by Google LLC. Google LLC complies with the EU-U.S. Privacy Shield, which ensures adequate protection of personal data.

You can choose to refuse cookies and statistical tracking of your browsing data:

Through our cookie settings interface
Via the Google Analytics opt-out browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout

For more information on how Google collects and processes your analytics data, please consult their privacy policies:

Data Retention Period

We will keep your data for the period necessary for the purposes for which it was collected, in compliance with applicable laws:

The time necessary to process and respond to your request via the contact form;
Maximum of 13 months for cookies stored on your computer.

Your Rights

You have the right to access, rectify, and delete your personal data. You also have the right to restrict processing, the right to data portability, and the right to object.

In case of an unsatisfactory response, you can file a complaint with the French Data Protection Authority (CNIL).

To exercise your rights, please send your request to:
train.rhune@epsa.fr
or by mail at:
Le Train de la Rhune
Col de Saint-Ignace
64310 SARE, France