Frequently asked questions

The service includes both outbound product shipping and reverse logistics for returns.

With over ten years of experience in cross-border e-commerce, we identified return management as a major pain point for sellers. To address this, we integrated 30+ logistics partners and established warehouses in 13 overseas countries, offering competitive shipping rate and comprehensive global return management. Upon registration, you gain access to all warehouses and logistics services across 13 countries, allowing you to easily expand cross-border sales while we handle the complexities.

Sellers can manage returns through the system, including checking product status, inspection, photo documentation, repackaging, relabeling, classification verification, returning to platforms like Amazon, local waste disposal, or routing back to other overseas warehouses for resale.

Amazon's return packages, once unpacked, cannot be resold in FBA warehouses. Return Helper assists FBA sellers in moving inventory to the nearest overseas warehouse, offering repackaging/labeling services. Sellers can decide on re-shelving on Amazon or choose from various custom processing methods, such as resale, sending to designated buyers, bulk recall, or local recycling.

Simply change the address on Amazon to our return warehouse! After returning to our warehouse, you can choose the service you need!