RCS TEAM

Norman brings decades of IT experience and hands-on knowledge passionately and expertly to the RCS team. An Information Systems major at NYU, Norman’s IT roots started when he founded his own internet music company called iJockey before beginning his “real” career in IT as a sales-associate at RCS back in RCS’s formative years when it was still an electronics store. Currently, Norman serves as our Chief Solutions Architect which means that he is the genius responsible for ensuring that things work seamlessly both at RCS and for our clients.

Call him Timothy, Tim, Timmy, or any variation of the three; just don’t enter a paintball competition with him. Tim has been paintball-ing competitively since he was 11, and he will beat you! He also enjoys woodworking and spending time with his wife and two boys.

Certifications-
– CompTIA A+ – CompTIA Network+ – CompTIA Security+
– Cisco Meraki Network Operator – Microsoft Certified Professional
– Microsoft Certified Solutions Associate (MCSA) Server 2016

– Microsoft Certified Azure Fundamentals – Microsoft Certified Azure Administrator -Microsoft Certified: Identity and Access Administrator Associate -Cisco Certified Network Associate (CCNA) -ConnectWise Certified Project Manager -Microsoft 365 Identity and Services -Microsoft 365 Certified: Enterprise Administrator Expert -Google Workspace Deployment Services

Chloe obtained her degree in Communication Studies from Pace University in New York City when she joined the RCS team as a marketing intern, quickly advancing to Procurement Coordinator and now Technical Account Manager. Chloe has since moved back to her hometown roots in the Florida Panhandle and is loving the sun. She enjoys reading fantasy books, spending time with her dog Hughie, and competing with our technicians in the RCS Fantasy Football League. Chloe is also passionate about health and wellness and loves trying new foods and workouts.

Certifications-
– Cisco Networking: On-Premise and Cloud Solutions
– Cisco Sales
– Microsoft365 Fundamentals
– Microsoft Certified Azure Fundamentals
– Microsoft Certified Security, Compliance, and Identity Fundamentals

– CompTIA Project +

Jack Rouleau is a Georgia native and obtained his bachelor’s degree in Cybersecurity at Georgia State University. He loves working with people and learning about all things technology. Jack’s favorite hobbies include backpacking in national parks and traveling to new and unique places abroad. In his free time, he likes to go to the gym, work on his custom-built PC, and play guitar — He’s a huge Van Halen fan!

Certifications-
– CompTIA A+, CompTIA Project+

– Microsoft Certified Azure Fundamentals

– Microsoft Certified: Security, Compliance, and Identity Fundamentals

Milen studied Accounting at Baruch College before joining RCS in 2005. Hailing from Venezuela and then Hong Kong, Milen now lives in Ozone Park, Queens and enjoys playing with her Jitsu Terrier dog, Brownie.

Alex graduated from the University of North Georgia with a degree in Healthcare Informatics. She is the 2nd oldest of 7 siblings, loves to read, has 2 cats named Boi and Dood. She also happens to be married to Nick, one of our Help-Desk Engineers.

Certifications-
– CompTIA A+

A New Jersey native, Ahmad now lives in Georgia with his wife and 3 kids. Ahmad studied Mechanical Engineering, NCIS Networks, and Information Systems at Lincoln Tech. He is a huge sports fan (specifically football and basketball) and a former black-belt martial artist.

Certifications-
– CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA Project+

– Microsoft Certified Azure Fundamentals

– Microsoft 365 Certified Teams Administrator Associate

– Professional Google Workspace Admin

Harris Griffin hails from Oakland, CA, and now resides in Georgia. He has a background in networking and technical training. Harris’s hobbies include playing video games such as Apex Legends and watching anime like Attack on Titan and Bleach. Harris has three sisters making him the only male in his family.

Certifications-
– CompTIA A+, CompTIA Network+

– Cisco Certified Network Associate (CCNA)

– Microsoft Certified Azure Fundamentals

Nick brings his passion for life and technology to everything he touches. A graduate of the University of North Georgia, (UNG), he’s built multiple computers for friends and family and has really enjoyed the process. Nick’s extra money always goes toward upgrades for his computer though he says that this makes it hard for his family to get him gifts as they’re not very technologically literate.

Certifications-
– CompTIA A+

– Microsoft Certified Azure Fundamentals

Chris comes from a musical family. His first “career” of sorts was as a freelance musician and music instructor. Through teaching music, he learned about the musical instrument repair trade and took classes at Minnesota Southeast technical college. Chris then worked with Ponce de Leon music in Cumming for the past 6 years. There, he picked up a hobby of tinkering with things and became a handyman of sorts. While Chris has been a computer person his entire life since his father works in IT, he decided to make a career in it a few years back and has since become certified in multiple areas of IT.

Certifications-

– CompTIA A+, CompTIA Net+, CompTIA Security+, CompTIA CySA

– Microsoft Certified Azure Fundamentals

Troy Thomason was born and raised in Dallas, Texas. He has four sisters and no brothers. Troy graduated from the University of Central Florida with a film and literature degree. He also earned his A+ certificate and is currently working toward his Net+. For fun, Troy enjoys rock climbing, watching old movies, learning Spanish, and playing poker.

Certifications-
– CompTIA A+, CompTIA Net+, CompTIA Security+

– Microsoft Certified Azure Fundamentals

– Microsoft 365 Certified: Fundamentals

– Microsoft SC-900

Jaden’s hobbies include going to the gym, playing with his cat (Loki), and learning new technologies. He also loves watching Sci-Fi movies and anything astronomy-related. Jaden has a 4-year degree in CS and is a first-generation Brooklyn-raised Mama’s boy.

Certifications-

– CompTIA A+, CompTIA Network+

Rashad is a graduate of CUNY Queens College with a degree in Computer Science and enjoys an array of expensive hobbies. From collecting and producing music to his passion for gaming and avid interest in fantasy and sci-fi, he channels his technical expertise into building PCs and competing in robotics. Alongside these pursuits, Rashad’s competitive spirit shines through his love for sports.

Certifications-

– CompTIA A+ (In Progress)

Michael is the only boy in his family with 3 older sisters, his main hobbies include anything automotive whether that be working on cars, going to car shows, or just taking a weekend trip in his Corvette. He is very passionate about animals and computers, he enjoys gaming and building gaming PCs, and currently has 2 Doberman Pinschers, 3 Ball Pythons, a bearded dragon, and a Brazilian Rainbow Boa.

Certifications-

– CompTIA A+

Christopher, originally from Florida, now resides in Georgia with his wife and two daughters, ages 18 and 20. He spent a year working in a computer repair shop and holds an A+ Certification from Kennesaw State University. Passionate about movies, gaming, anime, and PC building, Christopher also lives a vegetarian lifestyle and loves animals, sharing his home with three dogs, two cats, and a Plecostomus.

Certifications-

– CompTIA A+, CompTIA Network+

– Microsoft Certified Azure Fundamentals

– Microsoft 365 Certified: Fundamentals

Originally from Missouri, Peter has called Georgia home since 2005. After exploring different areas of study, including Film and English Literature, he completed a Bachelor’s in Cybersecurity from Kennesaw State University in 2022. Outside of work, Peter enjoys music, video editing, audio engineering, and capturing moments through film photography.

Certifications:

– CompTIA A+

Shehab moved from Bangladesh to the U.S. in 2014 and has lived in NYC ever since. He holds an associate degree from NYCCT in Brooklyn and is currently pursuing his A+ certification. Shehab enjoys discovering new eateries in the city with friends, hiking, and taking road trips.

Certifications:

– CompTIA A+ (In Progress)

After earning his bachelor’s in Information Technology from Kennesaw State University, Troy became the first college graduate in his immediate family. He often plays board games, card games, or role-playing games around a tabletop. Other hobbies include participating in USAPL, hiking, and spending time with his dog.

Certifications:

– CompTIA A+ (In Progress)

A Georgia native, Thomas is proudest of his role as a dad above all else. Academically, he earned his Associate’s in Computer Networking and a Bachelor’s in Technology Management from Clayton State University, graduating Magna Cum Laude. Professionally, Thomas brings 5 years of MSP experience, having worked as a Help Desk Technician for 2 years before moving into a Systems Engineer role for 3 years.

Certifications:

– MD-102 (In Progress)
– Microsoft AZ-104 (In Progress)