What do I need to be able to ship with Rapid?

Sign-up on our website with simply your name, email address and by creating a password.

Can I put in more than one pre-alert?

Yes, there is no limit to pre-alerts. The more information provided the better, including receipts, invoices and Shippers Letter of Instructions.

How long can you store my packages?

Storage duration varies by membership level. Basic members get standard storage time, while premium members enjoy extended storage periods.

Do you offer package consolidation?

Yes, we offer consolidation services to combine multiple packages into one shipment, helping you save on shipping costs.

How do I know when my package arrives?

You will receive an email notification when your package arrives at our warehouse, including package details and photos.

What happens if my package is damaged?

We inspect all packages upon arrival and document any damage. You will be notified immediately if we notice any issues.

Do you provide pictures of my packages?

Yes, we take photos of shipping labels upon arrival.

What if my package is missing?

We have strict tracking procedures. If a package is reported missing, we investigate and work with the carrier to locate it.

What payment methods do you accept?

We accept major credit cards, debit cards, bank transfers and various electronic payment methods.

When do I need to pay for my shipment?

Payment is required before we can process and ship your packages.

How do I know my payment is secure?

We use industry-standard encryption and secure payment processors to protect your payment information.

Refund policies vary depending on the service. Contact customer support for refund inquiries.

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