Customer Care
Our dedicated staff of customer care professionals are on hand to ensure you have a seamless customer experience. We are available to assist you with:
- addressing order-related inquiries
- questions regarding invoicing and shipment status
- updating account information
Our team can be reached at 978-435-2025 or via email at customerservice@quanterix.com
Support doesn’t stop at the end of each day. You also have convenient 24/7 access to our Simoa customer portal where you can obtain up-to-date information on assays and instruments, troubleshooting solutions, and instructional videos.
Technical Support & Services
Our support teams are staffed with experienced technical professionals dedicated to helping you get the most out of your Quanterix experience. Whether you need product assistance, service coordination, or training, we are here to guide you. When to contact our support team:
- Simoa Product Support
For technical assistance with Simoa instruments, assays, or software, reach out to techsupport@quanterix.com or call 978‑435‑2030. - Spatial Product Support (Akoya Biosciences products)
For technical assistance with spatial biology products, contact support@akoyabio.com. - Field Service
Connect with your regional Field Service manager for installation and planned maintenance. - Field Applications
Contact your regional Field Application manager for user training
Technical Documentation
Find Safety Data Sheets (SDSs) and Certificates of Analysis (CofAs) for specific products
Spatial Software Installation
You can download and install Akoya’s spatial software. Reach out to support@akoyabio.com if you have any issues.