ProVide-Maxi-Logo_white
Download trial

Product Support

Need help with Installation? Our support team is ready to help you

Submit a product support request


General support

Help with common questions and troubleshooting. Available to all users.

support@provideserver.com

FastTrack

FastTrack support

Priority assistance with guaranteed response times (requires SLA agreement).

If you'd like faster support, please contact us to get access to FastTrack Support at
fasttrack@provideserver.com

Office hours

Monday–Friday, 08:00–17:00 CET

Phone

Toll-Free: +46 (0)500-48 16 50
Sales: +46 (0)500-48 16 50
Fax: +46 (0)500-48 16 50

Address

Farsight Tech Nordic AB
Kaplansgatan 16B, Floor 3
541 34 Skövde

ProVide Service Level Agreement

The ProVide Support SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.

The SLA is about response time and availability with regards to prioritized bug fixing and support availability. Prioritized phone and e-mail support is included in the agreement.

Should assistance require us to set up test environments or use remote control software then our worked hours are invoiced monthly in arrears or by purchasing specialist coupons from the ProVide-server home page.

If there are any issues with the software we make sure expert developers are put in direct contact with your IT staff; swiftly eliminating any issues that might occur. If reported issues are linked to bugs in the software itself then no charges will apply. On-site support, development and customization can be arranged in separate agreements.

Our permanent home base is Skövde, Sweden with regular office hours local Swedish time 08:00 – 17:00. All other aspects of the agreement is regulated according to “General Terms and Conditions, IT Services” (available upon request from Farsight Tech Nordic AB), with the following change: §15.2 In the unlikely event of a dispute all parties agree to try for 60 days to resolve it informally. If we can’t, any disputes shall be settled in the general courts of Sweden. Sign up and use our knowledge to your advantage! For more information, please read the SLA and contact us.

Available add-on's

gateway_provideserver

GateWay

Add extra level of security using a reverse proxy via ProVide Gateway - Managed File Transfer made even safer!

Read more
4h_coupons-provideserver

Extra Support?

Do you need help to install or set up ProVide?

  • Hands-on on-site support using TeamViewer
  • A coupon grants one hour of support
  • Buy as many coupons as you need
Buy 4 hours
10_coupons-provideserver

A bit more Support?

what could we support you with within 10 coupons (hours)?

For example, Connecting ProVide to existing AD and configuration of home folders for AD users via ProVide or configuration and verification of passive connections and connection with nested AD groups and user-specific home folders.

Buy 10 hours
supportball-provideserver

ProVide User SLA - Basic support availability per month

This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.

  • Basic support availability per month
  • Local Swedish time 08:00 - 17:00
  • Regular working days (i.e. excluding any local holidays in Sweden)
  • Response time within 4 regular support hours
Buy Basic Support
fast-provideserver

ProVide User SLA - Extended fast track to our support team

This SLA is about response time and availability with regards to prioritized bug fixing and support; requested support hours are invoiced monthly in arrears or by purchasing corresponding specialist coupons.

  • Extended support availability per month
  • Local Swedish time 07:00 - 18:00
  • Regular working days (i.e. excluding any local holidays in Sweden)
  • Response time within 2 regular support hours
Buy Extended Support

Your Cart

Header test Qty Price
display quantity price
Product Name Qty Price

Extended offer, we're celebrating 20 years! 🎉 Dec 01 - Dec 31

New customers: 20% off – use code CELEBRATE2025

MEGA customers: 6 hours free support – use code MEGA2025

Existing customers: Get 50% off your upgrade – contact Louise

Recommended Products

Subtotal: Total

Total (inc. VAT): Total

Tax: Total

You save:
Total

Checkout

Total (inc. VAT):

Total

Checkout
maxi_provideserver

Choose your version of ProVide Server to download

For the ultimate experience of ProVide’s features and functions,
we recommend choosing the MAXI License.

Follow the 3 easy steps below to install ProVide Server
  1. Download the version you need using the buttons below.
  2. Get a free MAXI trial license by clickingk the “Get Maxi Trial License” button and enter your email. The license key will be sent to your email.
  3. Activate the license key by following this simple step-by-step-guide.
Download 32-bit
Download 64-bit
Get Maxi trial License
Download trial

Your Cart

Header test Qty Price
display quantity price
Product Name Qty Price

Extended offer, we're celebrating 20 years! 🎉 Dec 01 - Dec 31

New customers: 20% off – use code CELEBRATE2025

MEGA customers: 6 hours free support – use code MEGA2025

Existing customers: Get 50% off your upgrade – contact Louise

Thank you for showing interest in trying ProVide Server

Follow the 3 easy steps below to install ProVide Server

  1. Download the version you prefer 32-bit or 64-bit
  2. Activate the license key by clicking on the ‘Request trial’ button below and enter your email. The key will then be sent to that address.
  3. To enter the license key follow this guide: free-trial

Subtotal: Total

Total (inc. VAT): Total

Tax: Total

You save: Total

Request trial
Request trial

Free Trial

Get
ProVide Software