Team Messaging

Collaborate Effortlessly without keeping your customers waiting.

Whether you need to check inventory, get updates, or coordinate with your outside sales reps, Team Messaging makes internal communication fast and efficient, so your team can focus on delivering great customer experiences.

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Reach co-workers faster
 without interrupting their flow

When your team can’t communicate quickly, it slows down service and pulls focus from your customers. Prokeep’s Team Messaging brings all your internal communications into one platform, making collaboration easy and ensuring that your customers get the attention they deserve.

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Get It Done Fast, Together

Quick, real-time collaboration across teams and branches boosts productivity without pulling you away from customers.
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Don't Go Chasing Co-Workers

Keep all internal communication in one place, making it easier to find what you need and stay connected with your team across all locations.
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Support in a Snap

Easily share updates and provide support within your team, enhancing efficiency so your reps can focus on what matters—your customers.

Your customers are waiting for an answer — here it is:

70%

of workers say they’ve wasted time as a result of poor internal communication.

55%

of workers have missed customer messages as a result of poor internal communication.

12%

of businesses have lost customers due to poor internal communication.

Get more work done with less back and forth

Prokeep’s Team Messaging isn’t just about faster communication—it’s about creating a seamless experience for both your team and your customers. By keeping internal communication in the same system as customer conversations, your team stays efficient, organized, and focused on delivering great service. Here’s how Team Messaging transforms your business:

  • Boost Team Collaboration, Improve Customer Service
  • Stay Organized, Stay Productive
  • Real-Time Communication Without Interruptions
  • Reduce Delays, Save Time
  • Improve Documentation and Accountability
  • One Platform for Team and Customer Messaging
  • Keep Everyone in the Loop, No Missed Messages
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Team Messaging is connected for even more efficiency

Unlock faster communication, smoother workflows, and happier customers with these built-in connections:

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Business Texting

Make it easy for customers to do business with you by text-enabling your business line.
See how it works
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Shared Email

Answer every customer email as fast as a text message.
See how it works
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Automated Order Updates

Keep customers in the loop on their orders without the added effort.
See how it works

Customer success

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Case Studies

Bobcat sees 100% response rate with better team messaging

"One key benefit of Prokeep is the ability to easily message our team. In the past, emails would go unnoticed, but with a text, we got a 100% response rate."

Read the case study
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Case Studies

Construction supplier streamlines internal communication with Team Messaging

"Our outside salespeople use Prokeep quite a bit to connect with our inside salespeople. That way they know it’s getting taken care of by somebody."

Read the case study
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Case Studies

NAPA streamlines productivity with better inter-branch communication

"Prokeep is great for inter-store communication. Instead of disrupting tasks with a call, I can send a quick text—'Do you have XAB? Can you confirm?'—and get an answer in seconds. The real advantage is staying connected without breaking focus—I love it."

Read the case study
Latest Content

Conversation Hub Resources

See how mobile communication is changing the game for distribution and what you can do today to start winning more business and streamlining operations. Check out more of Prokeep’s Conversation Hub features:

Unlock the potential of streamlined communication

Discover how Prokeep can transform your customer relationships and drive your business success. Get started with a free trial today and we’ll schedule your personalized training.

Frequently Asked Questions

  • Unlike Slack, Prokeep Team Messaging is built into the same inbox your team uses for customer conversations, so reps can discuss an order and respond to the contractor in one place, without switching apps.
  • No. Internal messages are only visible to your team.
  • Sometimes you just need to get in touch with your team members. Instead of switching between group chats, phone calls, or email threads, you can reach out to your inside and outside sales team in one workspace: the platform they’re already using for customers.
  • Yes. Outside salespeople use Prokeep to connect with inside sales reps directly, so when a customer request comes in, the inside team knows it's being handled and by whom. This keeps orders from slipping through the cracks when reps are in the field.
  • Yes. Prokeep keeps internal communication connected across locations, so teams at different branches can coordinate without relying on phone calls or separate tools. Rather than disrupting tasks with a call, a rep can send a quick internal message and get an answer in seconds.
  • Prokeep separates internal team messages from customer-facing conversations, but both live on the same platform, so your team can coordinate behind the scenes on a customer request without that internal thread ever being visible to the customer.