Instantly. Once your payment is confirmed, your course appears in your dashboard straight away. Just log in, go to My Courses and start studying. If anything doesn't appear within a few minutes, check your spam folder for the confirmation email or contact us — we'll sort it out the same day.

If you've completed at least 70% of your course and sat the exam but didn't pass, we'll extend your access free of charge so you can continue studying for the next sitting. You'll need to provide your exam result as proof. Pass assurance applies to Master and Ultimate course packages — check the specific product page for full terms.

Click the "Ask Us" button in the bottom-right corner of any page — it goes straight to our support team. For study-related questions about videos, notes or practice questions, your message is routed to a tutor. For technical or billing issues, our customer success team picks it up. We aim to respond within 1–2 working days (Monday to Friday). If you contact us over the weekend, we'll pick it up on Monday.

Yes. For one-off purchases, if the course doesn't meet your expectations you can request a full refund within 7 days of purchase. The guarantee applies to single purchases only — subscriptions are excluded from the refund policy but can be cancelled at any time with no further charges.

Every package includes access to our "Ask Us" feature. Submit a question about any video, study note or practice question and one of our ACCA/CIMA-qualified tutors will respond — typically within 1–2 working days. Ultimate packages include a dedicated tutor with monthly progress check-ins. Each user can ask up to 20 questions per month to keep support fair for everyone.

Yes — every CIMA and ACCA paper has a free package you can try with no card required. It typically includes a sample video lecture for Chapter 1, a selection of practice questions, a mini-mock exam and access to the study platform for 30 days. It's the easiest way to see if our materials suit your learning style before committing.

Once your purchase is confirmed, log in and go to My Courses. You'll see your course with all the content unlocked. We recommend starting with the Intro video to understand the paper structure and exam approach, then working through the syllabus chapter by chapter. Each chapter includes videos, notes and practice questions — just follow the order and you'll cover everything.

It depends on the product:

• Full courses (Master / Ultimate): 12 months
• Revision packs: 6 months
• Mock exams: 3 months
• Study notes: 6 months
• BPP Ebooks: 12 months
• Free packages: 30 days
• Subscriptions: rolling monthly or 12 months (annual)

Your access starts from the date of purchase.

Yes — contact our support team and we'll arrange the upgrade. You'll only pay the difference between your current package and the new one. For example, if you started with the Master Course and want to move to Ultimate, you just pay the gap. Your progress carries over.

CIMA: All papers from Certificate Level (BA1–BA4) through Operational, Management and Strategic Levels — including OCS, MCS and SCS case studies. Full video courses, practice kits and mock exams available for every paper.

ACCA: Applied Knowledge (BT, MA, FA), Applied Skills (PM, FM, FR, AA, TX, LW) and Strategic Professional (SBR live now, AAA launching 2026). Applied Knowledge and Skills include practice kits and video courses; Strategic Professional papers include full courses with optional tutor marking.

It varies slightly by paper, but the general structure is:

• Free Package: sample videos, Chapter 1 questions and a mini-mock (30 days)
• Practice Kit: question bank + mock exams — ideal if you have your own study materials and just need practice
• Master Course: complete video lectures + study notes + question bank + 3 mock exams — the full learning experience
• Ultimate Course: everything in Master plus tutor-marked mocks, priority support and additional resources — for students who want maximum guidance

Visit the specific paper page to see exact pricing and what's included.

Yes. The ACCA Subscription gives you access to the Master-level course for one paper at a time. Choose between monthly (£29/month) or annual (£299/year — save 14%). You can switch between available papers whenever you need to. The subscription currently covers SBR and AAA, with more Strategic Professional papers being added throughout 2026. Cancel anytime.