These PageLines Terms of Service ("Terms") are between you ("you" or "your") and PageLines, Inc. ("PageLines", "we", "us", or "our"). By accessing or using our Services (defined below) in any way, by completing the account registration process, or by browsing the Website (defined below), you agree to be bound by these Terms. These Terms apply to your access to and use of PageLines':
- website located at pagelines.com and all associated web pages, websites, and social media pages (the "Website"); and
- services (including applications) and products accessible via the Website or our application programming interfaces (APIs), or otherwise made available to you by us, including hosted AI agent deployment, management, and customization services, community access, and related tools (together with the Website, the "Services").
IF YOU SUBSCRIBE TO ANY FEATURE OR FUNCTIONALITY OF THE SERVICES FOR A TERM (THE "INITIAL TERM"), THEN YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT PAGELINES' THEN-CURRENT FEE FOR SUCH FEATURES AND FUNCTIONALITY UNLESS YOU DECIDE NOT TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 5 BELOW.
THESE TERMS CONTAIN VARIOUS LIMITATIONS AND EXCLUSIONS OF LIABILITY IN SECTION 10.
SECTION 11 CONTAINS PROVISIONS THAT GOVERN HOW TO RESOLVE DISPUTES BETWEEN YOU AND PAGELINES. ADDITIONALLY, SECTION 11 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND PAGELINES SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 11 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 11 CAREFULLY.
We may indicate that different or additional terms apply in relation to your access to some or all of our Services ("Supplemental Terms"), including:
- Our Privacy Policy, which governs our processing of any personal data;
- Any other terms and conditions disclosed within the Services.
Any Supplemental Terms become part of your agreement with us if you use the applicable Services. We may make changes to these Terms. If we make future changes, we may provide you with notice by sending an email, providing a notice through our Services, or updating the date at the top of these Terms. Unless we say otherwise, the amended Terms will be effective immediately, and your continued use of our Services confirms your acceptance of the changes.
1. Eligibility
To use the Site and Services, you must: (1) be at least 18 years old; (2) have the legal capacity to enter into this Agreement; and (3) not be prohibited from using the Services under applicable law. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Your Account and Information
To access certain features of the Services (e.g., hosted AI agents, community access, or tools), you may need to create an account. You agree to: (1) provide accurate, current, and complete information during registration; (2) maintain the security of your account credentials; and (3) notify us immediately of any unauthorized use of your account at [email protected]. You are responsible for all activities under your account.
For details on how we collect, use, store, and share your personal information, please review our Privacy Policy.
3. License to Use the Services; Intellectual Property
Subject to these Terms, PageLines grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for personal and business purposes in accordance with our acceptable use policies. This includes deploying and managing hosted AI agents for legitimate business purposes.
3.1 Our Content
All content provided by PageLines on the Site and Services—including AI agent templates, platform software, documentation, logos, and trademarks (collectively, "Our Content")—is owned by PageLines, its affiliates, or licensors and is protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works of Our Content without our prior written permission.
3.2 Your Content
All content provided by you to the Services, including agent configurations, custom workflows, business data, and other information (collectively, "Your Content") remains owned by you. You represent that Your Content does not infringe any third-party rights or violate applicable laws.
4. Hosted AI Agent Services
4.1 Inputs and Outputs
You may transmit or otherwise provide data and information as input to our Services ("Input"). When you provide Input, you may receive output generated and returned by one or more AI models based on that Input ("Output") (Input and Output, collectively, the "Content"). Input may include, without limitation, text descriptions, business data, configuration preferences, or any other content that you may provide to us through the Services.
4.2 Hosted AI Agents
Our Services allow you to deploy hosted AI agents ("Bots") that can operate on your behalf across messaging channels (such as Telegram, Discord, and WhatsApp). You acknowledge and agree that:
- AI-generated responses may not always be accurate, appropriate, or reflect your actual intent
- You remain responsible for monitoring your Bot's interactions and communications
- Your Bot's interactions may be logged and used to improve the service
- PageLines does not guarantee the accuracy, reliability, or appropriateness of AI-generated content
- Output may be similar across users, as the Services may produce similar Output for different users with similar Inputs
4.3 Rights to Your Content
(i) Except as expressly set forth herein, as between you and PageLines, you retain all rights in and to Your Content.
(ii) You hereby grant to PageLines a license to use, reproduce, and modify Your Content solely to provide the Services to you, improve the Services, and develop new services. This license is non-exclusive, royalty-free, worldwide, and terminates when you delete Your Content or your account.
4.4 Community Access
Access to our community platform is subject to our community guidelines. You agree to participate respectfully, not share confidential information of third parties, and not use the community for spam or promotional purposes without permission.
4.5 Necessary Rights
You may not provide Input or create Output for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that Your Content, and our use of Your Content, will not violate any rights of any person or entity, or cause injury to any person or entity.
4.6 No Protected Health Information
You may not provide any Input that includes protected health information as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, Pub. L. No. 104-191 except as permitted by an executed HIPAA Business Associate Agreement.
4.7 Bot Interactions
When your Bot interacts with end users on messaging platforms, those interactions are visible to the recipients as intended by the service design. You are responsible for ensuring your Bot clearly identifies itself as AI-powered where required by applicable law or platform policies.
4.8 Data Deletion and Opt Out
You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. You may opt out of our use of your Content for service improvement at any time through your account settings or by contacting us.
4.9 Content Moderation
We do not undertake to review all Content, and we expressly disclaim any duty or obligation to undertake any monitoring or review of any Content. Although we have no obligation to screen, edit, or monitor Content, we may:
- (i) delete or remove Content at any time for any reason, including for violations of applicable law or these Terms;
- (ii) terminate or suspend your access to all or part of the Services if the Content is reasonably likely to violate applicable law or these Terms;
- (iii) take any action with respect to the Content that is necessary to ensure compliance with applicable law and these Terms; and
- (iv) as permitted by law, cooperate with law enforcement authorities or court orders requesting or directing us to disclose information about users.
5. Subscription Services; Payment
5.1 Subscriptions
To access and use certain Services, you may be required to enroll in a subscription payment plan (a "Recurring Subscription"). Your Recurring Subscription will automatically renew until you cancel it. You authorize us to charge your payment method for the amount of your Recurring Subscription. You may cancel your subscription through your account or by contacting us. If you cancel before the end of the current period, you will continue to have access through the end of that period, but we will not refund fees already paid.
5.2 Payment
You represent and warrant that you have the right to use any payment method that you submit. You agree to pay all charges incurred, at the prices in effect at the time such charges are incurred, including applicable taxes.
5.3 Refunds
All sales are final. We may offer refunds at our sole discretion. If you are unsatisfied with our Services within the first 14 days, contact us to discuss options.
6. Use Restrictions
You are responsible for your use of the Site and Services and must comply with all applicable laws. You may not:
- Use the Services for any unlawful purpose or in violation of these Terms
- Use your Bot to send spam, harassment, or illegal content
- Create AI agents that impersonate others without permission or misrepresent identity
- Access or attempt to access other users' accounts or data
- Use automated tools to scrape, extract, or collect data from the Services
- Resell, redistribute, or sublicense the Services without permission
- Interfere with or disrupt the Services or servers
- Circumvent any access controls or usage limits
- Train competing AI services using our technology or Your Content processed by our Services
We may monitor the Services for compliance and reserve the right to suspend or terminate your access if you violate these Terms, without liability to you.
7. Termination
You may stop using the Services at any time by discontinuing access or canceling your account/subscription. We may suspend or terminate your access if: (1) you breach these Terms; (2) we suspect fraudulent or illegal activity; or (3) we discontinue the Services (with 30 days' notice where feasible).
Upon termination, your license to use the Services ends, and we may delete your Bot and associated data after a reasonable grace period. Provisions like "Limitation of Liability," "Dispute Resolution," and "Intellectual Property" survive termination.
8. Copyright Complaints
We comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Services infringes your copyright, you may submit a notice to our DMCA Agent:
DMCA Agent: Andrew Powers
PageLines, Inc.
Email: [email protected]
Notices must meet DMCA requirements (see 17 U.S.C. § 512(c)(3)). We may terminate accounts of repeat infringers.
9. Third-Party Services
Our Services rely on or interoperate with third-party products and services, including cloud hosting providers, AI model providers, messaging platforms (such as Telegram, Discord, and WhatsApp), and other business tools (collectively, "Third-Party Services"). These Third-Party Services are beyond our control, but their operation may impact the use and reliability of our Services. We are not responsible for Third-Party Services and recommend reviewing their terms and privacy policies.
10. Disclaimers and Limitation of Liability
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee that: (1) the Services will meet your expectations; (2) access will be uninterrupted or error-free; (3) your Content will be secure from loss; or (4) AI-generated responses will be accurate or appropriate in all circumstances.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAGELINES, ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL) ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR $100 IF YOU USED ONLY FREE SERVICES.
11. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR RIGHTS.
11.1 Agreement to Arbitrate
You and PageLines agree that any dispute, claim, or controversy ("Claims") arising out of or relating to these Terms or the Services will be resolved by binding arbitration, except for small claims court matters. This includes waiving your right to a jury trial or class action. The Federal Arbitration Act governs this provision.
11.2 Class Action Waiver
Claims must be brought individually, not as part of a class, collective, or representative action.
11.3 Process
Before arbitration, you must send a written notice of your Claim to [email protected], and we'll attempt to resolve it informally within 60 days. If unresolved, arbitration will proceed under the American Arbitration Association (AAA) Consumer Arbitration Rules, conducted in California or remotely if agreed. The arbitrator's decision is final and binding.
11.4 Opt-Out
You may opt out of arbitration within 30 days of first using the Services by emailing [email protected] with your name and intent to opt out.
12. Governing Law
These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules, and the Federal Arbitration Act where applicable. Any non-arbitrable claims will be brought in California courts.
13. Indemnification
To the fullest extent permitted by applicable law, you will indemnify, defend (at our option), and hold harmless PageLines and our officers, directors, employees and agents from and against any losses, liabilities, claims, damages, expenses or costs arising out of or related to: (a) your access to or use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of another.
14. Export Control
You are responsible for compliance with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent and warrant that you are not located in a country or territory subject to economic sanctions or trade embargoes imposed by the U.S. Government, and that you will comply fully with all relevant export laws and regulations applicable to your use of the Services.
15. Modifying and Terminating Our Services
We may: (a) modify, impose limits on, replace, or terminate all or part of our Services at any time; (b) charge, modify, or waive any fees required to use the Services; each without additional notice to you beyond what is reasonable. We are not responsible for any loss related to your inability to access our Services.
16. Miscellaneous
We may update these Terms by posting a revised version on the Site, effective 14 days after posting. Continued use after changes indicates your acceptance. Material changes will be communicated via email if you have an account.
These Terms, together with our Privacy Policy and any Supplemental Terms, constitute the entire agreement between you and PageLines regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent.
17. Contact Us
For questions or notices, contact us at:
Email: [email protected]
Legal: [email protected]
Address: PageLines, Inc., San Francisco, CA, USA