Optimized Outcome Solutions is committed to protecting participant privacy. This Privacy Policy explains how we collect, use, and protect information associated with our educational, coaching, email, and SMS communication programs.

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Email Communications Privacy Policy

Last Updated: 6/16/26

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Introduction

Optimized Outcome Solutions ("we," "our," or "us") is committed to protecting the privacy of participants who receive educational and recovery-related communications through email.

This Privacy Policy explains how we collect, use, maintain, and protect personal information in connection with our educational and coaching programs and email communications. This Privacy Policy should be read together with our Email Communications Terms & Conditions.

By participating in our program and providing your email address, you consent to the practices described in this Privacy Policy.

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Information We Collect

To provide educational and coaching services, we may collect and maintain the following information:

• Name 

• Email 

• Phone number (if applicable) 

• Program participation information 

• Communication preferences.  We collect only the information reasonably necessary to provide services, communicate with participants, and administer our programs.

How We Use Information

We use participant information to:

• Deliver educational and coaching content 

• Communicate with participants 

• Fulfill authorized reporting requirements 

• Improve program effectiveness. We do not use participant information for unrelated marketing purposes.

Information Sharing and Disclosure

We do not sell, rent, or share participant personal information with third parties for their independent marketing purposes.

We may share information with:

• Email service providers and technology vendors that help us deliver communications

• Service providers that support program administration and operations

• Employers, insurance carriers, case managers, or other authorized entities when permitted by participant authorization, contractual obligations, or applicable law

• Government agencies, regulators, or legal authorities when required by law

All service providers receiving participant information are expected to maintain appropriate safeguards to protect the confidentiality and security of that information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Participant information is retained only for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, and maintain appropriate business records.

When information is no longer required, it will be securely deleted, destroyed, or de-identified as appropriate.

Your Privacy Choices

Participants may:

• Update or correct their contact information

• Request information regarding the personal information we maintain

• Change communication preferences

• Unsubscribe from non-essential email communications using the unsubscribe link included in our emails

• Please note that opting out of certain communications may affect our ability to provide program-related services and support.

Third-Party Websites

Email communications may contain links to third-party websites or resources. Optimized Outcome Solutions is not responsible for the privacy practices, content, or security of third-party websites. Participants should review the privacy policies of any third-party sites they visit.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised effective date.

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Contact Information

If you have questions regarding this Privacy Policy or our handling of personal information, please contact:

Optimized Outcome Solutions

Email: info@optimizedoutcome.com

Website: www.optimizedoutcome.com

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By participating in our program and receiving email communications, you acknowledge that you have read and understand this Privacy Policy.

SMS Privacy

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SMS/TEXT MESSAGING

When you provide your mobile phone number and expressly consent to receive SMS messages, Optimized Outcome Solutions may send text messages related to recovery education, recovery coaching, appointment reminders, program updates, and other recovery-related communications.​

Message frequency varies. Message and data rates may apply.​

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.​

For information about how we collect, use, and protect your information, please review this Privacy Policy.​

We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes. We may share information with service providers that assist us in delivering SMS messages, including messaging platforms, telecommunications providers, and vendors necessary to operate the messaging program.​

All categories above exclude SMS opt-in data and consent information; this information will not be shared with third parties for marketing purposes.