Managed IT Services

As a managed service provider (MSP), we’re dedicated to understanding and addressing your specific business challenges. Managing technology can be challenging, and finding a great IT team is even tougher.

Our people understand the importance of building relationships and have the operational maturity to connect IT to business objectives. Our team of experts provide personalized technology services to enhance your operations, improve productivity, and secure your business.

We’re committed to your success and growth. We offer innovative solutions through the collective expertise of over 20 MSPs in the New Charter platform for a truly impactful partnership.

Scale With Us

Managed IT Services for Small and Medium-Sized Businesses

We’re here to understand your business inside and out. Count on us to dive deep into your goals, tailoring our approach to maximize your potential. We’ll carefully balance your infrastructure costs, investments, and budget, ensuring every decision is strategically aligned with your company’s growth trajectory.

How We Help You Stay Secure, Scalable, and Profitable:

Build and maintain a highly resilient network with round-the-clock monitoring.
Boost your returns, get products/services out faster, and find smarter ways to save money across the functional areas of your business.
Build a scalable defense network that can meet evolving security challenges.
Reduce labor costs while increasing efficiencies.
Improve overall business resilience and scalability.
Align and optimize your vendor relationships.

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End-to-End Managed IT Services Coverage

We get it because navigating inter-departmental functions in today’s business world can be a big hurdle. That’s why we’re here to simplify things. We focus on growth and building agile processes to cut through the complexity.

Remote Management

Stop IT issues before they start. Our remote IT services keeps an eye on your network 24/7, spotting potential problems and fixing them before they disrupt your business. We proactively handle security with antivirus, antispyware, patches, and updates so you can stay focused on what you do best.

Software Update & Patch Management

Stay secure and up to date with our software update and patch management. We handle version checks, updates, and security patches across all your applications and hardware. Plus, we monitor for outdated systems and ensure smooth transitions, so your business stays protected without the hassle.

Managed Database

Reliable database management, built for your needs. Whether you need high availability, big data storage, or regional distribution, we’ve got you covered. Our intuitive dashboard includes automatic performance tuning, customizable alerts, and seamless integrations with BI tools and more.

Maintenance, Security, and Compiance

We take the hassle out of IT management, handling everything from maintenance and security to compliance. Our cybersecurity experts work behind the scenes to keep your systems protected, so you can focus on running your business with confidence.

Network Architecture Management

Streamline and secure your network storage and backups. We handle everything from managing routers, switches, and firewalls to monitoring for unusual activity. Our team also maintains your Storage Area Networks (SAN) and LAN/WAN, and advanced telecom services like Multi-protocol Label Switching (MPLS), so your network runs smoothly and securely.

Change and Configuration Management

Change and configuration management is a critical component of network optimization services. We are extremely rigorous in ensuring highly detailed change management and provide information-rich details on pre-failure alerts, preventive notifications, RCA (root cause analysis), event correlation, and trend analysis.

Installation and Network Operations

Your network remains protected with us. Our installation, configuration, and network operations take care of continuous monitoring, proactive reporting and real-time alerts for network failures. We have industry-leading solution developers on our team who can help you resolve your queries and issues, and help you troubleshoot problems as they arise.

24/7 Helpdesk & User Support

Our dedicated helpdesk ensures your team always has access to expert IT services, anytime and anywhere. From troubleshooting issues to resolving service requests, we provide fast, reliable assistance that minimizes downtime and keeps your operations running smoothly. With a focus on user experience, we empower your staff to stay productive and confident in their technology.

Which Industries Benefit from Our Managed IT Services?

HEALTHCARE

Your patients rely on you; your IT should be just as dependable. We help healthcare providers with secure digital record-keeping and front-end IT Services, ensuring sensitive medical data stays protected at every step.

LEGAL

Stay compliant, stay protected. We help legal teams meet regulatory standards with continuous monitoring, compliance assessments, and secure IT solutions; 24/7/365.

NON-PROFIT

We help nonprofits like yours focus on what matters most – your mission. From managing donor relationships to coordinating partnerships, our scalable IT solutions keep your vital work moving forward.

MANUFACTURING

Manufacturing is changing fast with Industry 4.0, AI, and IoT. We make sure your IT keeps up helping you streamline operations, improve efficiency, and stay ahead with smart automation, enterprise applications, and quality assurance.

SMALL & MEDIUM BUSINESS

Unexpected IT issues can disrupt your business; we help you stay prepared. From local and offsite backups to disaster recovery and on-site evaluations, we make sure your infrastructure is ready for anything, minimizing downtime and keeping your business running smoothly.

FINANCIAL SERVICES

Security and trust are everything in finance. Our tailored IT solutions for banking, financial services, and insurance (BFSI) help you stay connected, protected, and ready to serve your clients with confidence.

PROFESSIONAL SERVICES

Your technology should support your business, not slow it down. Our expert vCIOs align your IT strategy with your goals, ensuring seamless operations and long-term success.

GOVERNMENT

Public service can’t afford downtime. Our secure, cost-effective IT Services keeps government agencies running smoothly, so you can focus on serving your community.

Get to Know Us!

We’ve reimagined IT services with a ‘people’ focus. As a result, our people understand the importance of building relationships and have the operational maturity to connect IT to your business goals truly.

Our team is what sets us apart, and we’re excited to introduce them to you!

Employee Spotlight: Tess Hack

MEETING THE HIGHEST STANDARDS

Managed Service Strategic Partnerships

At New Charter, we celebrate the power of partnerships and value the strength of our community. Our commitment to collaboration extends beyond products; it’s about people. To bring you the best, we only partner with the best.

CLIENT TESTIMONIALS

Hear What Our Customers Have to Say

One of my favorite things about this group is the communication… If you are looking for a group to enhance your internal IT group, this company would fit the bill.

Kent Wilson,
Vice President, Joplin Building Material