Contact customer support

Our philosophy is that all of our users should get technical support of the highest quality. We have a great Help center and useful tutorials, but we will work with each client personally until all issues are resolved. We are committed to provide the best quality support with experienced staff, technical expertise and timely responses.

Dear Customers,
Please note that our support team will be closed on April 3rd in observance of Good Friday.
Thank you for your understanding.

Support request

Submit your request any time via our general support channel, and our team will provide a timely and effective response.

Live chat

Get real-time support for urgent matters, quick answers to basic questions, and pre-sales inquiries.

Phone

Speak directly with our support team specialists at +1 888 340 6572 — works best for basic questions and pre-sales inquiries.

Discussion forum

Join MultiCharts community: share ideas, ask questions, find user contributed indicators and strategies.

Feature request

Vote for requests of other users or submit your own suggestions to enhance your experience with MultiCharts.

Remote support

Allow our support specialists to connect to your system remotely to investigate and resolve cases that require remote connection.

E-mail response time is typically 2 hours

E-mail support hours are from 4:30 AM till 2:00 PM ET Monday — Friday. Typical response time is specified during business hours.

Waiting time over the phone is just several minutes

Phone support is available Monday — Friday from 5:30 AM till 5:00 PM ET. Average waiting time is specified during business hours.

Live Chat accept time is less than 1 minute

Live Chat is open Monday — Friday from 5:30 AM till 2:00 PM ET.

Questions and answers

Where can I download MultiCharts?

To download MultiCharts please sign up by clicking on the "Get started" button and then go to the download page.

Where can I get MultiCharts credentials?

Click "Get started" button, sign up and you will receive the credentials shortly.

What PC do I need?

Make sure your PC meets at least the minimum tech specs on our website.

For more detailed info see this guide.

Can I use MultiCharts on Mac?

You can run MultiCharts on a Mac using Windows virtualization software like Parallels or VMware as MultiCharts is a Windows application.

Here is how to do that.

Does MultiCharts have a mobile app?

MultiCharts is a desktop application, there is no mobile version.

Can I install MultiCharts on two machines?

MultiCharts can be installed on multiple computers, but you can use the license only on one account at a time. To log in your license on another computer, it'll be required to log out on the first machine.

What data sources and brokers does MultiCharts support?

MultiCharts is a trading platform with a wide range of supported brokers and data feeds. Here you can see the full list of supported brokers and data feeds. Security types supported by different vendors are listed in this table.

How to connect to a data feed or a broker?

You can use the Configuration Wizard to quickly establish your data feed and broker connections and automatically load most popular symbols and pre-built sample workspaces.

For more detailed info about each broker, please refer to this guide.

Can I use automated trading in MultiCharts?

Yes, you can use algorithmic trading. To start auto trading in MultiCharts, simply create a chart for the necessary symbol, add the signals to the chart, set strategy properties and click the SA/AA button.

To learn more, see Getting Started with AutoTrading.

How to save data in MultiCharts?

To download data, simply plot a chart for a desired instrument. Once the historical data is downloaded from the data feed server and plotted on the chart - it is stored in the cache. When you close MultiCharts the cached data is compressed and saved to the local database.

Here is the detailed guide about data saving in MultiCharts.

How to learn PowerLanguage?

Here are some resources/guides that'll help you to learn PowerLanguage coding.

EasyLanguage manuals will be also useful as EasyLanguage and PowerLanguage have the highest compatibility in the industry (Object-Oriented EasyLanguage (OOEL) is not supported in MultiCharts).

Can I connect to a broker that is not supported?

If you’d like to connect brokers or data feeds that are not currently supported, we have two APIs, one is the Data Feed API and the other is the Broker API. API is not included in the MultiCharts license and is purchased separately. Send a request to [email protected] for more details.

The platform offers powerful simulation mode with data included out of the box. Just fill out the form and start honing your trading skills with a few clicks.

Use powerful simulation mode with data included out of the box. Download MultiCharts to start honing your trading skills with a few clicks.

Contact customer support

Questions and answers

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