Returns & Replace
All products are handcrafted by expert karigars and undergo rigorous quality checks before being dispatched. As each product is unique ~ it may vary slightly from the pictures.
Returns and Replace will only be accepted if:
- Order was damaged in transit.
- Order was Incorrect.
If the above exists then you may return the order exactly as you received it, unworn, with original packaging.
Please Note: Kindly return the products with the original packaging, tag and bill.
Once we receive the product back, we will perform a quality check, and if it passes the said check we will replace the same product with a new one. In case the product goes out of stock we will add the amount in your store credit so you can purchase other product using that credit amount.
NOTIFY
If you wish to make a return/replace you need to notify us within 24 hours of receipt of order. You can inform us by mail [email protected] ,Call or Whatsapp +91 82096 98521
REVERSE PICK-UP
Once the product is approved for return, you will arrange courier to return the product.
DISPATCH
Once we receive the damaged/incorrect product, we will dispatch the fresh/correct product.
CANCELLATION
You can request for the cancellation of the orders by mailing us at [email protected] or call us by your registered mobile number. If in case the order is already been shipped, shipping charges not refundable.
Please Note: If you wish to make a cancel your order you need to notify us within 12 hours.
THE FOLLOWING DOES NOT QUALIFY FOR REFUNDS:
- Package refused by recipient
- Products that have been returned in a used or damaged condition/without tag.
- Products returned due to size issues (Please check the size guides carefully before making a purchase)
- Incorrect delivery address.
- If the jewellery is not faulty or damaged in any way.
- Minor variations in colour & design of the jewellery
- After more than 2 failed delivery attempts by our courier agent.