Ambient Voice Technology (AVT) built for the NHS
The gift of time
Reduce administrative workload by up to 30%, giving clinicians more time to focus on people
Safe and secure
Clinical-grade software built to the highest NHS standards of security, compliance and clinical assurance
Frictionless by design
Seamless EPR integration with workflow automation that fits naturally into day to day operations
Turning conversations into care
Ambient Voice Technology (AVT) is being rapidly adopted across health and care for one simple reason: it works. By reducing manual data entry and automating documentation, AVT gives clinicians back valuable time that can be better spent on patient care.
CLAI is already helping services reclaim valuable clinical time. By automating documentation, coding and follow-up actions directly from recorded consultations, Mayden’s ambient scribe technology is demonstrating up to a 30% reduction in administrative time, all while supporting safer, more consistent clinical records.
Frictionless clinical workflows
Purpose-built for NHS workflows, CLAI integrates seamlessly with existing Electronic Patient Record (EPR) systems, embedding naturally into clinical practice without disrupting how teams work. From transcription to clinical coding and follow-up actions, everything flows through a truly frictionless workflow.
As part of the Mayden product portfolio, AVT deepens our ability to support services working across the NHS, local authorities, VCSE’s and private sector, to work more efficiently, reduce administrative burden and focus more time where it matters most.
Features
Frictionless workflows, built in
EPR integration
Launch CLAI directly from your Electronic Patient Record with full patient context. Documents, clinical codes and follow-up orders are written back automatically.
NHS App updates
Update the patient before they’ve even left the building. Our integration technology allows patient letters to be pushed to the NHS App in near real time.
Cerner MPage support
Publish a dedicated Oracle Health Millennium™ MPage to launch the AVT with full patient context, or embed AVT directly within your existing workflow using flexible MPage components.
Let technology handle the paperwork
Letter templates
Generate highly accurate and customised letters with a single click. Use pre-defined templates or build your own with customisable options.
Clinical coding
Automatic generation and EPR write-back of ICD-10, SNOMED-CT, OPCS and RTT codes. Save time and improve consistency.
Follow-up orders
Orders are generated directly from consultation transcripts and written to the EPR, saving valuable minutes per consultation.
Insight, continuity and control
Session continuity across devices
Start recording on your smartphone and seamlessly move to desktop, or vice versa. Securely pause and resume exactly where you left off.
Comprehensive analytics
Real-time dashboards provide visibility of performance and usage, including letter volumes, scribe accuracy, edit rates and completion times.
Safe and secure by design
Full clinical oversight before submission to the EPR. Sessions are deleted once complete, with data fully encrypted in transit and at rest.
From conversation to completed documentation
From a single click within your EPR, CLAI transforms clinical conversations into structured documentation, codes and follow-up orders — securely, accurately and at speed.
Talk to us about CLAI and see how Ambient Voice Technology can give time back to your teams.
Everything else we haven’t covered...
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Ambient voice technology (AVT), sometimes referred to as digital or ambient scribing, is designed to automatically transcribe conversations into structured clinical notes.
AVT can process conversations in near real time and translate them into clear summaries and documentation. AVT solutions like CLAI go a step further by integrating directly with the Electronic Patient Record (EPR), enabling the automatic creation of referral and patient letters, structured documentation, and clinical codes — all from a single recorded consultation.
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Yes. Mayden’s AVT technology is fully compliant with NHS requirements, including MHRA Class I registration, GDPR, DSPT, DTAC, Cyber Essentials Plus, UK data residency, and full encryption at rest and in transit.
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CLAI delivers highly accurate medical transcription and clinical coding in moments, with full clinical review and control before anything is submitted to the EPR.
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Yes! CLAI can send patient letters straight to the NHS App in near real time, often before the patient has even left the building. This means patients can access their consultation summaries, referral letters, and other important documents quickly and securely, helping them stay informed while reducing follow-up calls or delays.
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CLAI is designed to integrate seamlessly with NHS EPRs, including Oracle Health Millennium™ (Cerner). Launched directly within clinician workflows, with patient letters pushed to the NHS App in near real time.
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CLAI’s ambient scribe technology is built to fit naturally into existing clinical workflows, reducing admin without adding complexity. Generate letters, summaries and clinical notes directly from audio recordings, automatically extract a range of clinical codes and create follow up orders – all directly integrated into the EPR via a truly frictionless workflow automation. Clinicians stay in control at every step.
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Yes. As with all Mayden products, customers are supported by experienced teams who understand NHS services and clinical workflows.
Who uses ambient scribe technology?
AVT is being adopted across a wide range of health and care services.
Public sector
Smarter, connected care. Supporting the NHS and local authorities to deliver timely support.
Private sector
Supporting private providers to streamline pathways, impress commissioners and deliver exceptional outcomes.
Voluntary sector
Supporting voluntary sector (VCSEs), charities and community groups to increase capacity and meet demand.
Ready to get started?
CLAI is designed to reduce the administrative burden of clinical documentation while protecting the quality of patient interactions.
