Security and Compliance
Secure and Reliable Billing Software
A winning combination of enterprise-grade security to protect your customers and proven reliability to keep your recurring billing running smoothly.
Maxio is deeply committed to safeguarding customer data, which is central to our operations and a core responsibility we take very seriously. We have implemented a comprehensive security and privacy program that is aligned with globally recognized industry standards and best practices.
Our approach to security is multifaceted and continuously evolving. We maintain a robust set of security controls that are designed to ensure the confidentiality, integrity, and availability of all customer data entrusted to us. These controls cover areas including, but not limited to, access management, data encryption, network security, and secure development lifecycle practices.
A critical component of our commitment is independent oversight. Our security and compliance posture is subject to regular, independent audits by qualified third-party firms. These audits validate the effectiveness of our controls against established frameworks. Furthermore, our security systems and environments are monitored to detect, prevent, and respond to potential threats in real-time. This proactive and reactive monitoring ensures that any identified vulnerabilities are addressed swiftly and effectively, maintaining a high level of protection for customer data and services.
SOC 1 Compliance
Maxio undergoes an annual independent SOC 1 Type 2 audit to validate the design and operational effectiveness of controls that are relevant to financial reporting for customers. SOC 1 reports, issued in accordance with SSAE 18 standards, provide assurance around internal controls over transaction accuracy, completeness, and reliability for systems that impact a customer’s financial statements.
SOC 2 Compliance
Maxio also completes an annual SOC 2 Type 2 audit, focusing on security, availability, and confidentiality of customer data. This third-party attestation demonstrates that our controls are not only well-designed but also operating effectively over time, giving customers confidence in Maxio’s commitment to rigorous data protection standards.
ISO 27001:2022 Compliance
Maxio is certified against ISO/IEC 27001:2022, the internationally recognized standard for information security management systems (ISMS). This certification reflects a comprehensive, risk-based approach to protecting data and managing information security processes across the entire organization, and it confirms our ongoing commitment to systematic security governance and continuous improvement.
PCI DSS Compliance
Maxio Payments and Advanced Billing are compliant with PCI DSS 4.01, the Payment Card Industry Data Security Standard, for services handling payment card data. This compliance ensures that robust security measures are in place to protect cardholder data throughout processing, transmission, and storage, aligning with the highest industry expectations for payment security.
PCI Security Standards Council Participation
Maxio is an Associate Participating Organization of the PCI Security Standards Council. This participation reflects our commitment to staying engaged with the broader payment security ecosystem and reinforces our security-first posture through ongoing investment in best practices, operational rigor, and continuous improvement.
GDPR
Maxio supports global privacy obligations, including GDPR, through comprehensive data protection practices, data processing agreements, and transparency measures that help our customers meet their regulatory obligations.
Data Privacy Framework (DPF)
Maxio is certified under the EU-U.S. Data Privacy Framework (DPF), a program that allows U.S. organizations to commit publicly to protect personal data transferred from the EU with standards deemed adequate under EU law. Participation in the DPF reinforces our privacy commitments and facilitates lawful, secure cross-border data transfers for customers operating in or serving users in the European Economic Area.
PGP Key
We provide a PGP key to encrypt sensitive communication that you send us.
Key ID: E019B8D4
Key type: RSA
Key size: 4096
User ID: Maxio Security <security@maxio.com>
Fingerprint: 7AAE07EE88EE928CDF321306555D6518E019B8D4 / 7AAE 07EE 88EE 928C DF32 1306 555D 6518 E019 B8D4
Expires: 2027-01-09
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