If you’re having issues implementing Website Actions, we recommend reviewing the following troubleshooting tips.
No Website Actions are shown on your Website Actions page
If you don’t have any actions on your Website Actions list, there might be an issue with your Insight Tag. We recommend taking the following steps to ensure your Insight Tag is set up correctly:
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Check to make sure the Insight Tag is installed correctly on your website.
- If you or your developer installed the Insight Tag - Review the steps for setting up your Insight Tag.
- If you used a tag manager - Review how to set up different tag managers.
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Confirm that your Insight Tag status is Active.
- Learn how to check your Insight Tag status.
- If your Insight Tag status isn’t active, review the following tips to troubleshoot your tag.
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Confirm that the Insight Tag has been installed for at least 24 hours (and, in some cases, up to 72 hours) and that you’ve had traffic on your website in the last 30 days.
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After you’ve taken the steps above, refresh the Website Actions page.
If you continue to have issues viewing Website Actions for your website, please contact our customer support team.
Can’t find a button or page on my Website Actions list
From your Website Actions page in Campaign Manager, select either the Button clicks or Page visits tab at the top of your page. To find specific buttons or pages, you can use the sort and search functions.
| Function | How to |
|---|---|
| Sort by name | Click the arrows next to either Button or Page to sort alphabetically. |
| Sort by number of clicks or visits | Click the arrow next to either Number of clicks (last 30 days) or Number of visits (last 30 days) to sort by the highest or lowest number. |
| Search | Enter your button name or page name in the search box. |
If you can’t find your button or page, keep in mind that there are some cases where they won’t appear on your Website Actions list:
- After you add your Insight Tag to your website, Website Actions will typically be available within 24 hours. In some cases, it can take up to 72 hours.
- Buttons that appear on iframes can’t be tracked.
- Buttons or pages on a subdomain that doesn’t have the Insight Tag installed can’t be tracked.
- Buttons or pages with a low number of clicks or visits might not appear. This can include new buttons or pages you’ve recently added.
My Website Actions retargeting audience count is low
When you create an audience using Website Actions, it’ll appear on your Audiences page in Campaign Manager. Once your audience is ready for use, you’ll see an audience count on your Audiences page. That number will likely be different than the number of actions shown on your Website Actions page, since they track different metrics and time periods.
| Consideration | Website Actions page | Audiences page audience count metric |
|---|---|---|
| Number of actions compared to audience size | Shows the approximate number of your chosen action (clicks or page visits) in the last 30 days. | Shows the number of LinkedIn member accounts in your audience. |
| Different time periods | Shows the number of actions taken on your website in the last 30 days. | Shows the latest count of member accounts in the audience. Learn more about last audience count. |
Important to know
Consistent with our terms, the Insight Tag should not be installed on web pages that collect or contain Sensitive Data. This can include pages offering specific health-related or financial services or products to consumers. For example, depending on the content of the pages, the Insight Tag may be included on a generic homepage for a pharmacy or a bank, or business-to-business pages directed only to organizations and financial or healthcare professionals, but should not be included on consumer pages for certain types of medications or pages where users manage their financial accounts and transactions or medical appointments, since it could lead to the inadvertent collection and sharing of sensitive information regarding the health or finances of individuals who visited that page. This does not constitute legal advice. Please consult with your webmaster and legal counsel to determine which pages may or may not collect sensitive data.
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