40-Day Return Policy
At Kaadas, we are committed to delivering high-quality digital locks that meet your expectations. Should you find yourself unsatisfied with your purchase, we offer a 40-day return policy from the date of installation.
Eligibility Criteria
- This policy applies exclusively to purchases made directly from Kaadas Singapore.
- The return period begins on the date of installation.
- The product must be returned in its original condition, free from damage or misuse, and must include all original accessories.
- Eligible products include all digital door lock model digital gate lock.
Refund & Associated Charges
- Refunds will be processed based on the product price paid, with deductions for installation, removal, and transport services.
- Installation and removal must be performed by Kaadas’s professional team.
- Vouchers utilised will be forfeited, and the refund amount will exclude the voucher value.
A detailed breakdown of applicable charges will be provided during the return process.
Applicable Charges:
- Installation & removal by Kaadas’ professional team only (Both ways): $150
- Transport (Both ways): $100
- Total: $250
Return Procedure
- Contact our customer service team within 40 days of installation to initiate the return request.
- Our team will coordinate the removal of the lock and guide you through the process.
- Once the return is approved, refunds will be processed within 14 working days.
Exclusions & Final Provisions
- Products that have been tampered with, misused, modify or damaged are not eligible for return.
- All return and refund decisions made by Kaadas Singapore are final.
We value your experience and strive to make the return process as smooth and convenient as possible. For further inquiries or assistance, please contact our support team.