Subscription Help Center
If you have questions about your subscription, you’ve come to the right place. We’re committed to helping you quickly resolve any issues that come up, and happy to answer your questions. Our goal is that you be entirely satisfied with your experience with Inside Philanthropy.
When you subscribe, you will receive a confirmation email. After you have logged in once, you will be automatically logged in when you visit the site (unless you are coming from a different computer or device). You don’t need to log in each time.
How do I login?
If you’re a subscriber, you should be automatically logged in—no action needed.
If you encounter a paywall, log in using the email and password tied to your account, either at the bottom of the paywall screen or via the login link in the top right corner.
How do I view my account information?
To view or update your account details, click My Account at the top of the site and log in with your email and password. From there, you can review and edit your information.
I’m having issues subscribing
If you’re having trouble signing up, make sure pop-ups are enabled and not blocked off-screen.
Still stuck? Try:
- Opening a new browser window and signing up again.
- Using a private (incognito) window.
- Switching to a different browser.
If the issue persists, email support@insidephilanthropy.com and we’ll help.
Can I pay by ACH, check, or other methods?
Yes. You can pay by ACH during signup or renewal by updating your payment method in your account settings (see details here).
To pay by check or wire transfer, email support@insidephilanthropy.com. We’ll issue an invoice and activate your account once payment is received.
How do I generate a receipt?
Save your subscription confirmation email as your receipt. For additional copies, go to My Account, select Payments & History, and download a PDF or request one by email.
How do I cancel my subscription?
Log in to My Account and turn off auto-renew by clicking the green toggle. You won’t be charged again and will retain access until your subscription ends.
You can also cancel by emailing support@insidephilanthropy.com.
To turn off the auto-renew, click on the green oval. You will not be charged again. You’ll have full access to IP until your subscription expires.
How do I change my email or password?
Log in to My Account, select Profile, and update your email or password.
I forgot my password. How do I reset it?
Click the login link (from the paywall or account page), enter your email, and select Forgot Password to reset it.
I didn’t receive a reset code. What should I do?
Check your spam folder or, in Gmail, your Promotions tab.
I’m a subscriber but keep hitting a paywall. What should I do?
If you’re seeing a subscription prompt, you’re likely not logged in. Click the login link at the bottom of the paywall and sign in with your email and password. If needed, reset your password.
How do I change my payment method?
Log in to My Account and go to ACH & Cards. Add a new payment method or switch to ACH, then set your preferred option as the default.
My credit card isn’t working
Sometimes we are unable to process a renewal or upgrade payment on your card even though it isn’t expired. If this happens, call your bank to authorize the payment.
You will need to get our merchant code before you call. Please contact support@insidephilanthropy.com
How do I switch from a monthly or quarterly plan to an annual membership?
Go to the Library tab in My Account and click Upgrade. Choose the annual plan to save up to 30%—pricing updates immediately.
How do I upgrade an institutional subscription to add more users?
Go to the Library tab and click Upgrade on your Account page. Select a plan with more seats, then add users by entering their emails and clicking the checkmark to confirm each one.
How do I add or remove users on an institutional subscription?
Log in to My Account, go to the Library tab, and click Manage. Add or remove users as needed.
When adding emails, click the checkmark to confirm—users will receive an invitation automatically. To resend an invite, click the email icon next to their name.
How do I accept an institutional subscription invitation?
Check your email for the invitation and follow the link to register. Enter your email exactly as shown (case-sensitive), then click Redeem on your account page to activate access.
If you see an error message, contact support@insidephilanthropy.com.
Do you offer free or discounted subscriptions?
Yes. Inside Philanthropy provides discounted or complimentary access to individuals and organizations who cannot afford our regular price. We make these decisions on a case-by-case basis. Click here to apply for a free or discounted subscription.
We also provide temporary access to journalists and to individuals and organizations that IP has written about.
Do you offer a student discount?
Not at this time. However, we do provide complimentary access to students and faculty conducting research on philanthropy.
Other questions or issues?
Please email support@insidephilanthropy.com or call (424) 210-7879.
