5.1 Products and Services

We may collect information from you or from your use of our products and services, including Pilot. This may include:

User account information: If your use of our products and services requires a user account, we collect information on behalf of your Organization in order to create your user account, such as your email address when your Organization creates your account, your first and last name and a username when you register your account.
Your use of our products and services: When you use our products and services, your actions form an audit trail that helps you and your Organization to keep track of who did what and when. We may automatically collect technical and usage data that is identifiable to you when you use our products and services, including your internet protocol address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, mobile or platform device type and other technological information on the devices you may use to access and use our products and services. For example, when you upload a file, a log entry is created that associates your username with the filename and date and time of the upload. This feature is provided to you as a security measure for your data processing activities.
Content you provide through our products and services: Information you upload, store, process, or create when using our products and services may include any information about you that you decide to include.
Communications with us: Information you provide when you communicate with our support team, for example, to ask questions, provide feedback, or seek technical support when using our products and services.

We will aggregate and anonymize certain data collected in connection with your use of our products and services, for example, site analytics or usage data, which may be stored and used separately from the data and Personal Information referred to above.

5.2 Website

For individuals who visit our website located at https://www.indocsystems.com or any of our related websites (collectively, “our website”), we may collect information from you or from your activities on the website. Like most websites and other Internet services, we may collect certain technical and device information about your use of our website, which may include your Internet protocol (“IP”) address, information about your device, browser and operating system, and the date and time of your visit, as well as the region or general location where your device is accessing the internet, and other information about the usage of our website, including a history of the pages you view, articles you read, and other behaviours.

If you enter information in the “Contact Us” section of our website, we may collect your name, email address, phone number, Organization you represent and details of your inquiry to enable us to respond to a general/business inquiry made by you on behalf of your company.

5.3 Cookies

We use “cookies” that are technically necessary and ensure the proper functionality of our products and services. In addition to cookies, we may use web beacons, and similar technologies when you use our products and services for our business or analytical purposes, such as assessing traffic on our website and understanding how customers use our products and services.

What are cookies?

Cookies are small pieces of anonymous text stored in your browser to ensure the web-based features of our products and services work as expected. Cookies do not contain personally identifying information and do not give us access to change anything on your device. Data generated from cookies are not used to identify you and are never shared with third parties.

What types of Cookies do we use?

Our products and services use only “strictly necessary” cookies to allow them to function correctly. Examples include:

Access token: An encoded token that is used to mark user identity and access to services.
Refresh token: An encoded token that is used to refresh a user's session.
Username: Username of the current user.
Login status: Indicates whether or not a user is logged into their user account.
Terms of Use Notification: Indicates whether or not a user has acknowledged the applicable Terms of Use and Privacy Policy notifications.

We do not use third-party cross-site tracking cookies in our products and services.

How to manage your cookie settings

If you do not wish to accept cookies, your web browser can be set so that you automatically deny the storage of cookies or are informed every time a website requests to be allowed to store a cookie. Previously stored cookies can also be deleted through the web browser. Please refer to your web browser’s help pages for more information. However, please be aware that some areas or features of our products and services rely on cookies and so may not work if you delete or decline cookies. For more information about cookies please visit www.allaboutcookies.org.

5.4 Other Interactions

For individuals who otherwise interact with us, whether in person, by phone or e-mail, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, who attend events hosted by us, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address, demographic information (such as your location, gender and age range), professional information (such as your professional designations and name of your employer), other information relevant and related to your use and interaction with our products and services, and any other information you may elect to provide to us during these interactions.

5.5 Information From Third-Party Companies

We may receive Personal Information or anonymous data about you from companies that offer their products and/or services for use in conjunction with our products and services or whose products and/or services may be linked with ours. For example, our customer service management service provider may provide us with information regarding your service tickets and inquiries. We may add this to the data we have already collected from or about you through other means set out in this section.

Privacy Statement Update

We’ve updated our Privacy Statement. Review the changes here. By continuing to use this site or selecting Accept, you acknowlege the updated Privacy Statement.

Contact Us

We’ve updated our Privacy Statement. Review the changes here.
By continuing to use this site or selecting Accept, you acknowlege the updated Privacy Statement.