FAQs

You can download our metal cleaning instructions here

You can download our tray cleaning instructions here

Protection against bacteria and fungi is important in a medical environment. That’s why we’ve created The Gratnells Antimicrobial System. Now all our storage frames and trolleys – and even the storage trays – are treated with BioCote® antimicrobial additive. This provides an additional level of defence against microbial contamination beyond your existing cleaning routine.

Trays and baskets can be swapped round between trolleys as long as they are from the same range (Classic range or Compact range)

Yes, however, if the product you want is not listed under the Medical section of our Other Industries area of the site, please contact us on [email protected] 

All prices on this site show prices with and without VAT for your convenience.

Yes. You can make a one-off credit card payments on this website.

Any other questions? Please feel free to send us an email at [email protected]

Purchasing our products is simple and straightforward. Check out our ‘How to Buy’ page

If you are a school in the UK looking to buy direct from us you can do that on this website.  Simply add the products you want to the basket.  If you need help choosing you can use our product configurator on this page

If you are a school in the UK but outside UK mainland additional delivery charges will apply so please contact us to enquire or you can buy our products from many school supply companies [email protected]

After placing an online order, you will receive an email order confirmation. If you fail to receive this please call us on +44 (0) 3330110570, or email us at [email protected]

If you need to make changes to an existing order please call +44 (0) 3330110570 to discuss with us.  Depending on the status of the order it may not be possible to amend your order.

We dispatch any orders that only contain standard trays within 5 days.  If you order trays in our made to order colours we dispatch within 20 days.

All other products including our frame and trolley sets are dispatched within 10 working days.

If you wish to return a product, please contact us within 14 days of receiving your order. The product needs to be returned to us in a resalable condition and you are responsible for repackaging the item, so please hold on to the packaging materials until you are certain that your order fulfils your needs. There will be a 20% restocking charge. No unauthorised returns are accepted.

Please inspect each box when your order arrives, and note any damaged or missing boxes. If you do have any damage or missing items please let us know by filling in the form on this page and we will arrange a replacement.

Buy any Gratnells product safe in the knowledge there is a five year guarantee on all products covering any defects in materials or workmanship.  In addition, our trays and metal frames come with a lifetime guarantee.  Please see our terms and conditions for full details.

Please use the enquiry button on the product page to contact us about specific products

We’re here to assist you. Reach out to our dedicated customer service team for any queries, issues, or support needs you cannot easily find on this site.  Email us on [email protected] or call us on +44 (0) 3330110570

You can find instructions on how to sign-up and access all our Digital Content here.

Please watch the following video to learn more:

Our trolley and frame sets are available in a range of our best selling colours as complete sets. Empty frames and trays can be purchased separately although many tray colours are sold in pallets only on this site.

As we manufacture to order directly in our own factory we always have stock.  In the rare occasion a product involves a third party component we will contact you if you have placed an order that we cannot fulfil within 10 days.  Our made-to-order trays are not held in stock and are have a 20 day lead time to manufacture and dispatch.

Our runners can be integrated into a wide variety of furniture designs. For specific compatibility queries, have a look at our ‘Which Runner’ page which lists all runner types and applications

Buy any Gratnells product safe in the knowledge there is a five year guarantee on all products covering any defects in materials or workmanship.  In addition, our trays and metal frames come with a lifetime guarantee.  Please see our terms and conditions for full details.

Please use the enquiry button on the product page to contact us about specific products

You can find instructions on how to sign-up and access all our Digital Content here.

We’re here to assist you. Reach out to our dedicated customer service team for any queries, issues, or support needs you cannot easily find on this site.  Email us on [email protected] or call us on +44 (0) 3330110570

We are a Portugal based manufacturing company. We supply our products through this website and third parties; we do not have a physical store.

Purchasing our products is simple and straightforward. Check out our ‘How to Buy’ page

If you are a school in the UK looking to buy direct from us you can do that on this website.  Simply add the products you want to the basket.  If you need help choosing you can use our product configurator on this page

If you are a school in the UK but outside UK mainland additional delivery charges will apply so please contact us to enquire or you can buy our products from many school supply companies [email protected]

We only sell our products at RRP on this website.  If you are a trade customer you can purchase separately using your agreed pricing structure.

After placing an online order, you will receive an email order confirmation. If you fail to receive this please call us on +44 (0) 3330110570, or email us at [email protected]

If you need to make changes to an existing order please call +44 (0) 3330110570 to discuss with us.  Depending on the status of the order it may not be possible to amend your order.

Though our Trolleys and Frames are supplied with Trays additional sizes can be purchased separately.

Delivery is FREE to the UK mainland for any orders over £30 (There is an £8.50 delivery charge for orders under £30). This excludes the Scottish Highlands & British Isles, Northern Ireland and Ireland and the Isle of Wight. If you are in the UK but outside of this delivery area please contact us for information on how to order at [email protected] or visit https://www.gratnells.com/support/how-to-buy. Unfortunately, we are not able to deliver outside the UK on this website, but please visit https://www.gratnells.com/support/how-to-buy for more information on how to order. We aim to dispatch orders placed through this website between five and 20 days depending on the products ordered.

We dispatch any orders that only contain standard trays within 5 days.  If you order trays in our made to order colours we dispatch within 20 days.

All other products including our frame and trolley sets are dispatched within 10 working days.

If you wish to return a product, please contact us within 14 days of receiving your order. The product needs to be returned to us in a resalable condition and you are responsible for repackaging the item, so please hold on to the packaging materials until you are certain that your order fulfils your needs. There will be a 20% restocking charge. No unauthorised returns are accepted.

Please inspect each box when your order arrives, and note any damaged or missing boxes. If you do have any damage or missing items please let us know by filling in the form on this page and we will arrange a replacement.

If you are interested in becoming a distributor for Gratnells or buying our products in bulk you can fill in this form and we will get back to you with the next steps