Gladly apps and integrations

Gladly is even more powerful when it’s connected to your entire tech stack.

By unifying data from the leading ecommerce, subscriptions, and order management platforms, Gladly powers every experience with a complete view of the customer. The result: radically efficient service that feels radically personal.

Explore our ready-to-install apps below, see how it all comes together in our interactive demo, or discover how you can easily build custom integrations with our App Platform.

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Assembled Workforce Management

Smarter staffing and new visibility into support operations.

MaestroQA

Identify issues, coach agents, and measure impact.

Medallia

Get customer feedback to increase customer satisfaction

Playvox Workforce Management (WFM)

Make smarter staffing decisions with Gladly data

Simplesat

Send CSAT, CES, NPS and 5-stars surveys.

AWS EventBridge

Design rules and custom workflows for the real-time routing of your data

Ada Support Inc.

Live-chat handoff from AI chatbot to agents

AfterShip

AI-powered returns and order tracking

AgentsOnly

Transforming CX with AI & 20,000 top agents

Aircall

A cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.

Amazon Connect

Automated calls & chatbots for easy, enhanced customer interactions.

Attentive

AI-powered SMS and email marketing

BigCommerce

Pull customer and purchase history details

Calabrio

Evaluate and improve agent performance

Corso

Manage shipping, returns and warranty claims all within your Gladly workflow.

Delighted

Pull in customer product feedback

Emplifi

Drive customer reviews with targeted programs

Endear

Scale support with always-on agents

Fivetran

The automated data movement platform

Flip

Flip your phone channel into a modern Voice experience. Squash support issues. Wow your customers.

Formspree

Send form submissions directly to Gladly

Formstack

Brand forms and route them directly to Gladly

Hark

Voice of Customer that does more than “check the box”

HiOperator

Scalable. US-based. Effortless Customer Service.

HighTouch

Sync data from your warehouse to Gladly

Idiomatic

Customer intelligence software.

JIRA

Brings teams together to reach the next level of productivity with AI agents that orchestrate, plan, and track projects at scale.

Jotform

No-code form builder for data collection and automation

KODIF.ai

Conversational AI, Workflow Automation, and Co-pilot

Klaviyo

Control marketing engagement based on the customer experience

Linc

Customer experience automation solutions

Loop

Seamlessly view and resolve customer returns with Gladly’s pre-built Loop integration

Magento

Pull customer and purchase history details

Medallia Agent Connect

Get customer feedback to increase customer satisfaction

Messenger

Support customers via Facebook Messenger

Narvar

Post-purchase experience and order tracking

Netomi

Truly intelligent multichannel AI that auto-resolves customer inquiries

Okendo

Builds connections between consumers and the brands they love.

Optimizely / Zaius

AI-driven digital experience optimization

Ordergroove

An Effortless Subscription Experience

Qualtrics

Capture in-the-moment customer insights.

Recharge

Simplify subscription management

Recurly

Seamless, AI-powered subscription management

ReturnLogic

Returns management and operations for scaling eCommerce brands.

Salesforce

Global cloud computing company that develops CRM solutions and provides business software on a subscription basis.

ScreenMeet

Cobrowse, screen share, video chat and remote support

Segment – Source

Send valuable customer data

SentiSum

Analyze tickets for customer sentiment trends

Shiphero

AI-powered instant customer support for seamless order tracking and updates

Shipmonk

3PL for DTC, B2B, and retail fulfillment, specializing in the facilitation of sustained growth for ecommerce brands

Shipped Suite

Streamline the shipment issue resolution process

Shopify

Pull customer and purchase history details

Siena

Empathic AI customer service that's almost human

Simplr

Scale support with always-on agents

Skio

Learn more about Gladly’s Skio integration.

Slack

Enterprise software platform that allows teams and businesses of all sizes to communicate effectively.

Smile.io

Build lasting customer relationships with loyalty info right in Gladly

Spree Commerce

Pull customer and order history details.

SupporTrends

Automatic customer insights and actions

Swell

Build, sell and scale your way

TurnTo

See product reviews submitted by your customers

Zinrelo

AI-powered loyalty & rewards platform

Become a partner

The Gladly Partner Program empowers professionals focused on enhancing customer engagement.

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Explore the App Platform

Don't see what you need? Building custom integrations on Gladly is straightforward and fast with App Platform.

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Contact support

Can't find the answer to your questions? We’re a company built to deliver exceptional service, so reach out.

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