All Systems Operational

Uptime over the past 90 days. View historical uptime.
Gladly Team Solution Operational
90 days ago
99.94 % uptime
Today
Gladly Structured Threads Solution (Legacy) Operational
90 days ago
100.0 % uptime
Today
Admin Operational
90 days ago
100.0 % uptime
Today
APIs, Webhooks and Integrations Operational
90 days ago
100.0 % uptime
Today
Channel - Chat (Glad App) Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Voice Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Routing, Prioritization and Workflow Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tasks Operational
90 days ago
100.0 % uptime
Today
Gladly AI Solution Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 26, 2026

No incidents reported today.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026
Investigating Gladly Team not loading
Resolved - After actively monitoring system performance, we are happy to report that the Cloudflare issue is now resolved and Gladly is fully operational.

We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 22, 09:59 PDT
Monitoring - Cloudflare continues to reroute traffic away from affected services. Gladly users who experienced impact are now observing recovery and a return to normal functionality. We will continue to monitor the Cloudflare incident at this time.
Jun 22, 08:27 PDT
Update - Gladly's own systems remain operational. However, an ongoing Cloudflare incident is disrupting some of the communication streams Gladly depends on, which may prevent some users from logging in or result in degraded performance. We are continuing to monitor the situation closely.
Jun 22, 08:03 PDT
Update - We are continuing to investigate reports of some users being unable to access Gladly, along with general system slowness.
We will provide another update within 30 minutes or as soon as we have more information.
Jun 22, 07:23 PDT
Investigating - Gladly is investigating an issue that's preventing some users from accessing Gladly Team.

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Jun 22, 06:52 PDT
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

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