Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new time for the deliverable.

Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, quickly own up to it, apologize, and make it right.

With appropriate respect for confidentiality, share information with your colleagues. Learn to ask yourself, “Who else needs to know this?” Working together often generates better ideas and solutions than does working alone. Be inclusive.

Respond to questions and concerns quickly, whether it’s in person, by phone, or by e-mail. Always acknowledge that we got the inquiry and that we’re “on it.” Keep those involved updated on the status of outstanding issues.

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Control what you can control.