The workshop is indeed an eye opener and is most welcomed in today workspace or day to day functions. You ladies are super and made the day fun and exciting. It has moved me into opening the way I think of what a CX should feel and be like, not just from my work but on a personal level.

Thanks so much for the follow-up and yesterday's workshop, we got a lot out of it. In fact, I was so motivated that I started planning an all day workshop with my whole team to build CX understanding and map our customer journeys.

The Food Hall team contracted exco before our launch to market in 2022 to help us to proactively and intentionally design the experience we wanted to deliver to our customers. Exco used their tools and methodologies, specifically Customer Journey Mapping and CX Strategy and Foundation framework models to set the foundation for CX-Driven growth for our new business. Exco's CX work and expertise helped us to take a structured approach to designing and managing our customer's experience in a differentiating and sustainable way. They are experts in their field and are very passionate about the work that they do. Exco were always very flexible in meeting our demands and delivered their scope on time.They take a hands-on approach and pushed our teams to make that mindset shift to customer-centric rather than process-centric. I strongly believe in their ability to accomplish their client's goals and purpose and I will happily recommend their services for anyone that is looking for a professional partner.

WOW! What a result. The project was more than I hoped for and it's great to see our internal and external research validating the customer centric approach and the opportunity we have available to us. Working with exco was brilliant. They have really brought our CX program to a new level and have given us an understanding of what we need to do going forward. They make hard work fun and ensure actions and promises are fulfilled. They are truly customer obsessed and know how to get a group of people all running in the same direction.

We first contracted exco to do experience design and were blown away by their tools and methodologies. They brought new expertise, and provided us with a structured approach to delivering and improving our customer experience for a specific journey. Their cross-functional team approach truly helped to get alignment and understanding of that journey across our business, enabling us to shift our mindsets away from being a process driven organization to a more customer centric one. Not only were they our partners, but they were also integrated part of the team. Based on the impact of our first engagement with exco, we continue to work with exco on other elements of their holistic CX program to drive sustainable customer experience improvements in Oriental Bank.

The exco team exhibits keen attention to detail, they follow through on initiatives started and ALWAYS think outside of the modus operandi. What stood out for me was the energy that the team brings - irrespective of the situation, they always brought so much positive energy to conversation and handle conversations and challenges really well. Thanks to exco, we have empowered our teams to no longer see CX as an abstract concept; they are able to visualise every strategic decision to reflect a positive outcome for our customers.

Beacon has always had CX programmes in the past and they worked out but we felt there was much more to be gained from them, for both the company and our customers. EXCO was engaged to help us put a robust structure in and build a foundation for a CX program that would function without daily oversight and was owned by the entire company and they were able to do just that!

Yesterday’s session was wonderful. Thank you for such a vibrant discussion filled with so many key takeaways. You ladies were excellent!

I must admit I enjoyed the workshop more than anticipated. It was a lot you ladies tried to share with us and has only made me realise how big of a scope this field is. I am definitely looking forward to more workshops facilitated by you.

Thank you for sharing the materials. I thoroughly enjoyed the workshop yesterday, the delivery, venue, and time- frame were great. I look forward to future workshops with Exco.

"I thoroughly enjoyed the session. It was in no way boring, nor did my mind drift. I was completely engaged."

The seminar was extremely insightful, and engaging. Will be looking forward to delving deeper into this. Your team executed this exceptionally well

I didn't take the chance to say this yesterday, but I really appreciated the experience. I especially love that each of you so clearly have CX at the core of how you operate. This not only made the transfer of knowledge so much more engaging but has inspired me to do better within my own sphere! Keep making magic!

The end to end journey of this Workshop was both professional and enjoyable! The EXCO team clearly embodies the values of their brand and it shows, making their delivery more impactful! The content was both informative and engaging.

Thank you to you and the entire exco team for a wonderful and insightful workshop. The knowledge gained will be used in future strategic plans.