Accessibility statement for the Equality Advisory Support Service

This accessibility statement applies to www.equalityadvisoryservice.com

This website is run by the Equality Advisory Support Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• When some functions are actioned, a status message appears to advise the current status. This message is not read out to screen reader users automatically.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• call 0808 800 0082

We'll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the helpline directly.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please let us know and we will discuss with you the next steps.

Contacting us by phone

For people who are deaf, we have British Sign Language tab on our website. This will put you in touch with a BSL interpreter who will then contact us and interpret with one of our staff.

Our contact details are:

Telephone: 0808 800 0082

Technical information about this website's accessibility

The Equality Advisory Support Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

The tool on the Advice and Support page doesn't work as expected and is being looked at as a matter of urgency.

The links to the files on the Services page are an embedded google drive in an inline frame and not a table, which screen readers may not read correctly.

The colours within the inline frame on the Services page aren't controlled by the CSS of the Services page.

Again, this is a consequence of the embedded Google drive being in an Inline Frame.

The tool on the Advice and Support page doesn't work as expected and is being looked at as a matter of urgency.

The Advice and Support page and the Complaints Process accordions have text which is acting and looking like headers, which screen readers may not differentiate.

At a high zoom factor, the contrast of ACHIEVING EQUALITY is not visible.

At 400% zoom, the last letter of the email link is cut off.

The unselected page selector dot on the Success Stories section of the Home page isn't of sufficient contrast.

Navigation and accessing information

• WCAG: 1.3.5 AA: Identify Input Purpose - It will be difficult for motor impaired users to enter the same data again and again if auto suggestion is not provided.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we provide template letters and advice aids as Word documents. Some PDF files are not accessible but wherever possible we have provided an accessible Word version.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix newsletter content.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

We have worked hard to ensure that this website is partially compliant with AA WCAG 2.2 and achieved this in July 2024.

Preparation of this accessibility statement

This statement was prepared on the 16th April 2026.

This website was tested on 29th April by Digital Accessibility Centre (DAC).

The website was assessed against the Web Content Accessibility Guidelines WCAG 2.2 DAC tested our main website https://www.equalityadvisoryservice.com/

You can read the full accessibility evaluation here: DAC Report

In addition this website was also tested by Acuma Solutions Ltd . Again the website was assessed against Web Content Accessibility Guidelines WCAG 2.2