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Featured 03/05/2026

Enterprise Automation Excellence – Episode 30: From Order Taker to Change Agent

by Dan Twing

In this episode of the Enterprise Automation Excellence podcast, Dan Twing and Tom O’Rourke discuss the challenges and opportunities of becoming a change agent, and why it is important to step forward rather than waiting for direction from above.

Blog 02/25/2026

AI is Making “As-Code” Inevitable

by Herb Blecher

Featured 02/19/2026

WAN Transformation 2026: Best Practices for Evolving from SD-WAN to SASE

by Chris Steffen

Featured 03/10/2026

DDI Directions 2026: Preparing Core Network Services for an Agentic, Multi-Cloud World

by Shamus McGillicuddy

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EMA’s in-depth coverage across diverse IT landscapes equips you with the insights
needed to navigate the complexities of today’s changing IT environment.

Cloud Development

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IT Service/Operations (ServiceOps)

Information Security, Risk, and Compliance Management

Intelligent Automation

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Our Analyst Team

Vice President of Research

Chris Steffen

Chris has over 25 years of industry experience as a noted information security executive, technical evangelist and presenter, focusing on IT and information security management/leadership, cloud security and regulatory compliance. He has had a variety of non-technical professional roles, with his technical career starting in the financial services sector at a credit reporting company, building the technical operations group and the security/compliance practices before leaving as the Principal Technical Architect. He has been the Director of Information Technology for a manufacturing company and the Chief Evangelist for several large technical companies, focusing on cloud security and cloud application transformation. Chris also held the position of CIO of a financial services firm, overseeing the technology-related functions of the enterprise.

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President and COO

Dan Twing

As President and COO of Enterprise Management Associates, Dan develops and executes strategic market research, delivers value to IT organizations through consulting engagements, and directs product developments and marketing efforts. Dan has over 30 years of experience in information systems, software development, and technology outsourcing.

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Research Director

Ken Buckler

Ken has over 15 years of industry experience as a noted information and cybersecurity engineer, software developer, author, and presenter, focusing on big security data analytics and Federal Information Security Management Act (FISMA) and NIST 800-53 compliance. Focusing on strict federal security standards, Ken has consulted with numerous federal organizations, including Defense Information Systems Agency (DISA), Department of Veterans Affairs, and the Census Bureau.

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Vice President of Research

Shamus McGillicuddy

Shamus leads the network infrastructure and operations practice at Enterprise Management Associates (EMA). His practice focuses on all aspects of managing enterprise networks, including network automation, AIO-driven network management, network observability, multi-cloud networking, and WAN transformation.

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Research Director

Parker Hathcock

Parker leads the IT and business services practice at Enterprise Management Associates (EMA), focusing on the convergence of IT service management (ITSM), enterprise service management (ESM), IT operations management (ITOM), AIOps, asset management, end-user experience, and business outcomes.

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Research Director

Herb Blecher

Herb leads the Data and Analytics practice at Enterprise Management Associates (EMA). His research examines how enterprises architect, govern, and operationalize data platforms to drive…

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