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Help Center
What are your shipping options and costs?
For detailed information on shipping options and costs, please contact your Eichholtz sales representative, as these details vary by country.
How long does it take for my order to be delivered?
Lead time for delivery depends on order specifics and the location of the delivery. We specify estimated delivery dates in our confirmations. You can indicate a preferred delivery date during the checkout process, but this date will only be guaranteed in the confirmation email.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please contact your Eichholtz sales representative for details.
What is the best way to maintain my furniture?
Each Eichholtz product has detailed care instructions that can be found under the general information of each item. By clicking on the Care instructions tab, you will find all useful information to keep your Eichholtz item in pristine condition. For any further information, you can always contact our...
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What payment methods do you accept?
We accept payments via credit card, bank transfer, and check. Contact your Eichholtz sales representative to discuss the possibility of paying on open account.
Is there a minimum order quantity?
Purchase orders must be a minimum of €3,500 for a first order and €1,000 for every following order, please refer to our General Terms and Conditions of Sale for the latest policy.
Can I modify or cancel my order once it's been placed?
Confirmed orders may not be cancelled or changed without Eichholtz’s written approval.
How can I place an order?
Eichholtz only sells to B2B customers, we do not sell to private persons. When you have a customer account, you can place orders in various ways. For specific information, please contact your Eichholtz sales representative.
Where can I find my invoices and account statements?
Please login with your Eichholtz account, here you can find all account information.
Do you offer partnership programs for interior designers or architects?
Absolutely! We value collaborations with interior designers and architects. Our partnership programs are designed to support professionals in the design industry, providing access to exclusive benefits and resources to enhance their projects and offerings. If you are interested in learning...
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Can you collaborate on custom furniture designs for specific projects?
Certainly, we provide custom design services tailored to your specific needs. Feel free to reach out to us to discuss your project requirements, and we will be happy to explore how we can assist you in bringing your vision to life through custom furniture designs.
What information do you need for a custom furniture quote?
In order to offer an accurate quote for your custom furniture project, we require key details including design specifications, material preferences, budget, and project timeline. This ensures we can provide a tailored solution that meets your needs precisely. Your dedicated Eichholtz sales representative...
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I have an online store. What automation solutions do you offer?
We offer automation solutions including inventory management, CRM, content and product information. For more details, please contact your Eichholtz sales representative.
How do I access product data feeds for importing into our webshop?
Product data feeds, including images, descriptions, and specifications, are available in various formats (CSV, XML, JSON). For more details, please contact your Eichholtz sales representative.
Are all products compliant with industry standards and regulations?
Our products are meticulously crafted to meet industry standards and regulations. We prioritize quality and safety in every aspect of our manufacturing process, ensuring that our furniture meets the expectations of our customers and adheres to all relevant industry standards and regulations. For any...
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How can I contact customer support?
You can reach our dedicated Service team via email: service@eichholtz.com. They can be reached from Monday to Friday from 9:00 am to 5:00 pm.
What is your warranty period?
We offer a 1-year warranty on all our products, effective from the date of the invoice, as outlined in more detail here.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our Service team within 14 days after delivery. When contacting us, please include your Eichholtz Account number, the item number, a short description of the issue, clear photos in either JPEG or PNG format showing the issue, as well as the...
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What should I do when a product gets damaged within the warranty period?
Please contact our Service team as soon as possible with the information mentioned in the question above. Please note that user damage and normal wear and tear are not covered under our warranty. Some traits of “Wear and Tear” are listed below:
Stretching...
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What should I do with a damaged or defective product?
Please keep the item and wait for instructions from our Service team. Always keep the original packaging and the pallet (for large items).
What is your return policy?
Please be advised that we do not have a return policy for items which are not damaged, but merely not to one’s satisfaction or otherwise. We believe that the information on our website, including all dimensions, materials and weight, with each of our products is sufficient for our customers to make ...
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What if the product differs from the description or photo on your website?
Please note that our items are not machine made but handmade and therefore small imperfections or variations can occur. Dimensions can vary slightly, as some tolerance is allowed depending on the product. Natural materials such as marble, travertine and alabaster can always vary in appearance as this...
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Do you offer maintenance, repair or assembly services?
Eichholtz does not offer services such as white glove treatment, assembly or technical maintenance. As an international wholesale company, we work together with retailers and designers / architects who can assist you with these requests.
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When can I expect my replacement?
In case our Service team has agreed to provide a replacement (part) we will ship this either in combination with outstanding orders for the same delivery address or separately if all orders have already been delivered. As soon as the replacement item leaves our warehouse, you will receive an automated...
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Can I order spare parts of an Eichholtz item?
For many items, we do have some spare parts available, but these are not listed on our website. Please contact our service department for further information with the item name or reference number.