At DRS Softech, we aim to provide reliable, secure, and result-oriented data recovery and email management software. We encourage every user to download and test our free demo version before purchasing, as the demo and full versions offer the same features and preview capabilities. If you are not satisfied with your purchase, we offer a 30-Day Money-Back Guarantee, subject to the terms and conditions outlined below.
You may request a refund within 30 days from the date of purchase for any DRS Softech software bought directly from our website or authorized resellers. Refunds are approved only when:
Refunds are processed back to the same payment method used during purchase.
You may be eligible to receive a refund when specific conditions are met, ensuring fair resolution and protection of your purchase rights.
Step-1 : Duplicate Purchase
If the same product was purchased more than once, you may request a refund for the duplicate order.
Step-2 : Wrong Product Purchased
If you accidentally bought the wrong product, you must purchase the correct one first. After that, the incorrect order will be refunded.
Step-3 : Product Not Working as Intended
A refund is applicable if:Step-4 : License Activation Issues
If the license cannot be activated due to a technical fault on our end and both online and offline activation fail, you may request a refund.
Step-5 : NDA & File Verification
If the issue requires file analysis, and you request an NDA, we will provide a signed agreement. After NDA approval, if the file is still not shared, the refund cannot be processed.
Refunds will not be issued under the following conditions:
Step-1 : No Demo Test
Purchases made without using the demo version are not eligible for a refund. The demo must be used to verify compatibility, recoverability, and system requirements.
Step-2 : Change of Mind
Refunds cannot be issued if you state:
Step-3 : Incomplete Cooperation
A refund cannot be granted if:
Step-4 : System or Environment Issues
Refunds are not applicable if:
Step-5 : Successful Partial Recovery
Refunds are not issued if:
Step-6 : Beyond 30 Days
Refund requests made after 30 days from the purchase date cannot be accepted.
Step-7 : Activated License
If the license has already been activated on your system for a wrong purchase or change-of-mind scenario, the refund cannot be processed.
Step-8 : Discounted Purchases
Refunds do not apply to orders purchased under promotional discounts.
Step-9 : Recovery Products
Refund is not applicable for data recovery products, as results depend on the file condition.
To process a refund request, the following may be required:
Once your refund is approved, we will ask you to submit a Letter of Destruction, confirming that:
Our technical team may request remote access to:
The resolution timeline for technical issues is typically 15–30 days. If remote access or essential diagnostics are denied, the refund cannot be approved.
All DRS Softech products are delivered electronically via email within 15 minutes of purchase. If you do not receive the email:
To request a refund, follow these steps:
We value our customers and aim to provide transparent, fair, and reliable service. Our refund policy ensures that you receive support, clarity, and solutions at every step. If the product genuinely fails to deliver the promised results, even after complete cooperation, we will gladly process your refund.