databasemart.com

Database Mart Security
& Reliability Assurance

We implement a multi-layered security framework—from data center infrastructure to server and platform access controls—to ensure the stability of your services and the protection of your data.

Data center and hardware infrastructure security

Server and network-level protection

Platform access and account security

Continuous monitoring and risk control

Infrastructure Security

Data Center & Physical Security

Our infrastructure is hosted in U.S.-based data centers and is supported by standardized physical and environmental security measures.

Data Center Infrastructure

Certifications

SOC 2 Type II ISO 27001

Physical Security

Strict facility access control mechanisms
On-site monitoring and server security management
Redundant power systems and backup power support
Advanced temperature control and environmental management systems

Our Dallas data center complies with industry-recognized certifications, meeting international security and compliance standards.

Hardware & Environment

Servers operate within a stable hardware environment with continuous monitoring
Hardware performance and status are maintained within controlled parameters
Foundational operational support ensures long-term stability and reliability

These measures provide a stable physical environment for server operations and reduce the risk of disruptions caused by external factors.

Server & Network Security

Network-Level Baseline Protection

At the server level, we provide baseline protection through operating system and network-level strategies.

Hardware firewall or routing-level protection based on service type

Servers use non-standard ports by default

Common high-risk ports are blocked by default

Basic system and network performance monitoring

Backup support available based on service configuration

PVLAN isolation between dedicated servers to effectively prevent cross-server contamination

These measures help mitigate common network attacks and reduce risks associated with system vulnerabilities.

PVLAN Isolation Architecture

Platform & Account Security

For platform access and account management, we implement standardized authentication and access control mechanisms:

Two-Factor Authentication (2FA)

Support for two-factor authentication (2FA)

Anomaly Detection

Abnormal login detection and access restriction mechanisms

Verification Codes

Verification codes required for login and critical operations

Full HTTPS Encryption

Full HTTPS encryption for control panel access

Access Control & Permissions

Account-based access control and permission management

These mechanisms reduce the risk of unauthorized access and help protect account integrity and operational security.

Data Security

Your Data Stays Under Your Control

We prioritize the data security and controllability of user data and implement multiple measures to reduce the risk of data loss or leakage:

Backup support (based on service configuration) for data recovery and business continuity

No proactive access, scanning, or analysis of user data content unless required by law or necessary for service delivery

Full user control over data, with complete management authority retained by the customer

Strict internal access controls for maintenance personnel, including restricted server access and dual authentication for key-based access

These measures help ensure baseline security during data transmission and storage while minimizing common risks.

Monitoring & Continuous Improvement

Live Infrastructure Monitor

System & Network Monitoring

Basic system and network monitoring

Security Strategy Optimization

Ongoing optimization of infrastructure and server security strategies

Technical Support

Technical support available when necessary to assist with issue diagnosis

Through continuous operations and maintenance, we help users identify and address potential risks in a timely manner.

Shared Responsibility Model

Clear Boundaries, Shared Accountability

To ensure comprehensive security, we clearly define the responsibility boundaries between our platform and our users:

Platform Layer

We are responsible for:

Data center and hardware infrastructure security
Network-level protection and baseline access control
Platform access and account system security

Application Layer

You are responsible for:

Security configuration of the operating system and applications
Proper management of passwords and access credentials
Application-level security and compliant data usage
Performing regular backups and ensuring data integrity

A clear division of responsibilities helps both parties maintain a stable and secure operating environment.

Security Best Practices

Strengthen Your Security Posture

In addition to platform-level protections, we recommend the following best practices to further enhance your overall security:

01

Use strong passwords and update credentials regularly

02

Enable verification codes or multi-factor authentication where applicable

03

Keep your operating system and applications up to date with the latest patches

04

Properly configure firewalls and open ports, avoiding unnecessary exposure

05

Perform regular data backups and verify their integrity and availability

06

Avoid storing or transmitting sensitive information in untrusted environments

Adopting strong security practices can significantly reduce most common risks.

Vulnerability Disclosure

Responsible Disclosure Program

We value feedback from security researchers and users, and we welcome the responsible disclosure of potential security issues.

If you identify any vulnerabilities that may affect our platform, network, or services, please contact us and provide:

1

A detailed description of the issue, including reproduction steps and potential impact

2

Avoidance of destructive testing or actions that may disrupt normal service operations

3

Non-disclosure of the vulnerability until it has been confirmed and resolved

We will promptly review and assess all reports and will maintain communication with you as needed throughout the process.

Security Support

If you have advanced security requirements—such as enhanced firewall configurations or custom network policies—please contact our technical team for further assistance.

Contact Technical Team More Security FAQs

FAQs

More Security FAQs

Which TCP ports are blocked on the server?

For security reasons, the following TCP ports are blocked on our network:

135–139, 445, 593, 1024–1030, 1080, 1214, 1363–1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127–3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300, 27374, 3333, 4444, 14444, 33333, 2222, and 22222.

Do you access my server or data?

We do not access customer data unless required for maintenance, troubleshooting, or legal compliance, and strict access controls are enforced.

Do you monitor servers for security threats?

We provide basic infrastructure and network monitoring. Customers are responsible for implementing application-level monitoring and security measures.

For more detailed information, please visit our full FAQ section.

Database Mart Security& Reliability Assurance