FAQs

To offer greater convenience to our customers.

There are now 11 payment locations throughout Grand Cayman accepting in-person payments, many of which accept payments between 6:00 am and 8:00 pm nightly.

Other bill payment options include (click here).

If you are having difficulty paying your total balance or paying your current bill(s), you may be eligible for a CUC payment plan or payment extension. Customers may request a payment plan or payment extension by completing the relevant form.

Cheques or drafts can be mailed to CUC’s attention or dropped in the drop boxes located at the Administrative building on Sparky Drive or at Caribbean Plaza.  Payments over the phone, via our website and through our agents are direct payments.

New customers must apply for electrical service via our online application, which is available on the CUC website. Upon confirmation of the account set-up, deposits are paid via the QuickPay link, which is provided in the e-mail.

Yes, our dropbox is still an option however cheque and drafts only.

Tell us immediately - we listen.  We can be reached in person, via phone, via our website and via email.

No, fees will not be charged.

No. We will no longer be accepting disconnection payments at our office.  However, payments over the phone, on our website and at one of the agent locations are all linked directly to our system and will result in a work order automatically being created for reconnection.  Typically, reconnection occurs within 1 to 2 hours after the payment has been made.

We are available in office, over the phone and via email to discuss payment plans, extensions, urgent reconnections and any other need you may have.

Payments are no longer accepted at CUC's Customer Service Centres.

We offer the following convenient Payment Methods for paying your bills.