We design API-led and event-driven architectures that unify enterprise systems-ensuring data flows seamlessly.
Services & Solutions
Services that turn data into trusted and governed real time decisions – Decision Intelligence, Agentic AI, CRM Modernization, enterprise integration and data engineering, delivered on trusted platforms.
We combine strategy, engineering and operations to move AI from pilot to production. Below we present each core service with the primary value delivered and a concise summary of what we do.
What we do
- Identify and prioritize high-impact decisions across business functions
- Design decision logic combining rules, analytics and AI
- Embed decisions into CRM and operational workflows
- Measure decision quality and continuously improve outcomes
What we do
- Build KPI-driven dashboards, decision telemetry and performance tracking
- Enable real-time analytics embedded into workflows and CRM
- Run experiments, A/B testing and model monitoring for continuous improvement
- Provide root-cause insights and optimization playbooks
What we do
- Design assistive and autonomous AI agents aligned to business roles
- Re-engineer processes around decisions and AI agents
- Embed agents into CRM, service and operational workflows
- Implement human-in-the-loop controls, safety and observability
What we do
- Build API-led integration using MuleSoft, Boomi and Microsoft Fabric
- Enable real-time data exchange across CRM, ERP and operational systems
- Design event-driven architectures for responsive, intelligent workflows
- Simplify complex integration landscapes with secure, scalable frameworks
What we do
- Implement and modernize Salesforce clouds across sales, service and marketing
- Design decision-first customer journeys and user experiences
- Integrate Salesforce with enterprise systems and data platforms
- Provide ongoing support, optimization and managed services
What we do
- Build unified data models and golden records across systems
- Enable real-time and federated data access for analytics and AI
- Establish data quality, governance, lineage and compliance controls
- Prepare enterprise data for scalable AI and decision intelligence
Powered by Centres of Excellence
We deliver these services through deep functional and technical expertise built across our Centres of Excellence in CRM, Platforms, Integration, Data Engineering, Decision Science and Agentic AI. Each CoE provides the skills, frameworks and accelerators that turn strategy into predictable, production-ready outcomes—underpinned by strong technology alliances and deep industry domain expertise.
Cross‑Service Offerings & Packages
Agent Success Value Plan
KPI‑backed engagement model that maps pilots to Production with governance, telemetry and AgentOps.
Quick Start Packages
Fixed-scope engagements fast-track Salesforce and AI agents with core setup, training.
Solution accelerators
RxWalkout (pharmacy automation), Care Copilot, Order & Returns Management, Engagement Summaries.
How we engage
Assess & Align
Discovery and decision mapping.
Pilot & Prove
Quick Start or accelerator-enabled pilot.
Industrialise
Scale with governance, MDM and AgentOps.
Operate & Improve
SLA-backed Managed Services and continuous optimization.
Proof Points & Evidence
- Ready‑to‑use agent actions, templates and accelerators to shorten deployment time
- Extensive CRM & data engineering experience and a large pool of certified experts
- Demonstrated case studies across Service Cloud, Data Cloud, integrations and healthcare
Frequently Asked Questions
What services does CRMIT offer?
Decision Intelligence, Agentic AI, CRM modernization, decision-ready data engineering, analytics & observability, and Managed Services — all built to deliver real-time, trusted decisions.
How do you move AI from pilot to production?
We combine decision design, engineering and operations (AgentOps + telemetry) to pilot fast, prove impact, then industrialize with governance and SLAs.
What is the Agent Success Value Plan (ASVP)?
A KPI-backed engagement that maps pilots to production — governance, telemetry and AgentOps tied to measurable business outcomes.
How do you ensure data governance and compliance?
We build golden records, lineage, quality checks and auditable pipelines so data feeding decisions meets regulatory and audit standards.
How are models and agents kept healthy in production?
Continuous monitoring, drift detection, A/B testing and routine tuning — backed by runbooks and incident processes to keep decision performance reliable.
How long does it take for QuickStarts to deliver value?
Typical QuickStarts deliver visible value in 6-12 weeks; pilots typically take 60-90 days.
Which platforms do you work with?
We implement and integrate leading platforms: Salesforce, MuleSoft, Boomi, Informatica, Snowflake, Microsoft Fabric, Tableau, Power BI, Datadog, Amazon CloudWatch, GitLab, GitHub, Okta, Agentforce and Microsoft Copilot — plus other cloud, data and streaming technologies as required.
Ready to operationalize decisions?
Contact our Solutions team to map the decision that will move the needle and choose the right QuickStart or ASVP package.