IT Operations

What is digital employee experience — and why is it more important than ever?

As ‘digital friction’ grows in the workplace, DEX tools track, analyze, and improve the technology workers use every day, increasing productivity and job satisfaction.

By Bob Violino

Mar 3, 202615 mins

Employee ExperienceHybrid and Remote WorkUnified Endpoint Management

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

By Lynn Greiner

Feb 26, 20266 mins

Artificial IntelligenceITSMServiceNow

Articles

Building end-to-end workflows with Microsoft 365 Copilot

As early adopters have discovered, Copilot delivers real transformation only when it becomes an integral part of critical workflows.

By Pat Brans

Jan 5, 2026 9 mins

Generative AIMicrosoftMicrosoft 365

How to manually update Microsoft Defender

It’s imperative to keep Microsoft Defender up to date even when Windows Update isn’t working. Here are several methods to manually update Defender.

By Ed Tittel

Dec 31, 2025 7 mins

MicrosoftWindows 10Windows 11

Enterprise Spotlight: Setting the 2026 IT agenda

Download the January 2026 issue of the Enterprise Spotlight from the editors of CIO, Computerworld, CSO, InfoWorld, and Network World and learn about the trends and technologies that will drive the IT agenda in the year ahead.

By Amy Bennett and Computerworld Staff

Dec 17, 2025 1 min

Artificial IntelligenceEnterprise Buyer’s GuidesIT Operations

Ho ho ho! December’s Patch Tuesday delivers three zero-days

It’s a holiday miracle with no critical Windows patches and an unusually low number of updates overall — but with three zero-days in the wild, patching can’t wait.

By Greg Lambert

Dec 12, 2025 8 mins

Endpoint ProtectionMicrosoftWindows Security

Mac identity management gets a boost, but IT still faces gaps

Updates to Apple’s identity management tools have the potential to deliver a better authentication experience for Mac users in the enterprise — but we’re not out of the woods yet. Here’s how IT teams can cope.

By Pat Brans

Dec 8, 2025 10 mins

AppleIdentity and Access ManagementMacOS

US federal software reform bill aims to strengthen software management controls

The biggest take-away for enterprises may be that negotiating software contracts is a skill that requires training.

By Evan Schuman

Dec 4, 2025 8 mins

Application ManagementCloud ComputingSaaS

From chatbots to colleagues: How agentic AI is redefining enterprise automation

Chatbots automate conversation; agentic AI automates contribution, reshaping workflows, governance, and the human-machine partnership inside the modern enterprise.

By Pat Brans

Nov 17, 2025 10 mins

Artificial IntelligenceGenerative AIIT Operations

Microsoft product roadmap hints at ‘Agentic Users’ with their own M365 licenses

The autonomous AI agents will be able to attend meetings, edit documents, communicate — and perhaps run up consumption-based charges all by themselves.

By Anirban Ghoshal

Nov 10, 2025 6 mins

Microsoft 365Office SuitesSoftware Licensing

Office sandbox file security to disappear from enterprise Windows by late 2027, Microsoft confirms

Microsoft Defender Application Guard’s Hyper-V malicious detection is being abandoned in favor of a faster rules-based design.

By John E. Dunn

Nov 5, 2025 4 mins

Anti MalwareComplianceMicrosoft Office

Qualcomm defeats Arm’s final legal arguments in licensing trial

As US District Court rejects remaining claims in the lawsuit, Arm spokesperson says appeal plans are underway.

By Paul Barker

Oct 1, 2025 4 mins

ARMQualcommSoftware Licensing

Relief for European Commission as court upholds EU Data Privacy Framework agreement with US

Legal challenge by French MP rejected by the EU's General Court, but experts predict ruling will be appealed.

By John E. Dunn

Sep 3, 2025 1 min

ComplianceLaws and RegulationsPrivacy

How to make IT operations more efficient

In your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World we learn how to make IT operations more efficient; how CISOs can restore trust after a cyberattack; and why generative AI success may be just around the corner.

By Matt Egan

Sep 1, 2025 3 mins

Artificial IntelligenceCyberattacksGenerative AI