Frequently asked questions


What size leather strap or steel bracelet should I choose?

    Standard-sized straps fit most people, and steel or mesh bracelets can be resized. Our quick-release mechanism makes changing straps easy. To ensure your bracelet fits:

    1. 1Wrap a piece of paper or string around your wrist and mark the overlap.
    2. 2Measure the length to the marked point.
    3. 3Before adding the product to your basket, choose 'Bracelet Resize' and select your wrist size.

    Watch our ‘How to change a watch strap’ video here.

What does ‘pre-order’ mean?

    A pre-order means the watch is still in the manufacturing and/or QC process in Switzerland. The ‘pre-order date’ is when we expect it to be ready to ship to you.

    Please note, you will be charged upfront.

    Pre-order dates are:

      Middle of the month: up to the 15th

      End of the month: up to the last working day

    These dates reflect when the watch will be despatched from our UK HQ.

    If any components of your order are on pre-order, the whole order will be held until all items are in stock.

Do you have a list of stockists?

    As well as our website, we also sell through our showrooms where you can try our watches on in the meta. Click here to book your appointment.

Are there any discount codes available?

    We do not currently offer general promotions. Any future promotions or special events will be shared exclusively through the Christopher Ward newsletter, so we encourage you to subscribe to stay informed.

    Please note that we are unable to provide one-off, group, or repeat purchase discounts.

    We are proud to offer a dedicated discount to Blue Light Card members, including those serving within the emergency services, NHS, teaching community, social care sector, and Armed Forces. We are deeply grateful for the vital work you do, and this is a small gesture of our appreciation.

    If you are eligible, please contact our Customer Service team via customerservices@christopherward.co.uk, who will be delighted to assist you.

What payment methods do you offer?

    Payment methods vary based on currency and shipping/billing address:

      Universal Payment Methods: Visa, Mastercard, PayPal

      United States: PayPal Credit, Amex

      United Kingdom: PayPal Credit, Amex

      Singapore: Amex

      Hong Kong: Amex

      Switzerland: Amex

      Australia: Amex

      Canada: Amex